Customer Experience Specialist

Description

DiRx, an emerging digital health company is seeking customer service professionals to partner with us in developing a caring, empathetic, and personal experience for our customers. Customer Service is responsible for assisting our customers in understanding our service, answering questions, but most importantly being an empathetic solution-oriented friend to help our customers get the generic medications they need delivered right to their door.

The ideal candidate will have exceptional communication and writing skills, the ability to put themselves in the situation of our customers no matter how different it is from their own, excellent attention to detail, flexibility, a willingness to learn, and be at ease with change. Customer service will be the face and personality of DiRx with every customer touchpoint and will need to show our customers how much we care and want to partner with them to find solutions to make maintaining their health easier by making sure the generic drugs they need affordable and easy to obtain.

We are looking to fill full time schedules during the day- all schedules include at least one weekend shift.

• Fielding inbound customer calls, chats, and emails. Processing them into appropriate outputs or escalations based on trained protocols.
• Returning customer calls or making outbound calls to clarify information to help Pharmacist and Pharmacy techs process prescriptions for customers.
• Work in multiple systems to help provide customers with information, create tickets, and elevate issues as needed.
• Follow internal workflows and processes carefully with a strong attention to detail as well as customer needs.
• Offering additional solutions to customers and providing feedback to the business around areas of opportunity for growth or customer pain points not yet considered.

Headquartered in East Brunswick, New Jersey, DiRx and Pharmacy Locations in Monroe and Sunrise, FL is a new type of digital pharmacy that is designed to deliver significant savings to consumers on most commonly prescribed, FDA-approved, generic medications - delivered to their doorstep on a recurring subscription model. Envisioned by a team of experienced health care leaders whose goal is to put consumers first and enhance affordability, DiRx’s service will be available on a cash-only subscription basis, without insurance.

We are an equal opportunity employer.

DiRx is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

• 3- 5 years of work experience in customer service, retail pharmacy, hospitality, or other people focused industries.
• A high degree of empathy along with a solution-oriented mindset towards the challenges of others.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule as we provide 24/7 customer care.
• Willingness to learn and grow in a fast-paced environment.
• Strong computer aptitude with multiple systems including but not limited to Microsoft Office 365 products like Outlook, Teams, SharePoint, and others.
• Pharmacy Technician certification or experience a plus