Branch Manager; Easton, MD

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast‑growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring.

Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

We are currently seeking an experienced, highly motivated individual with strong service, sales operational, and leadership skills to join our dynamic team as a Branch Manager. The Branch Manager is responsible for utilizing our Vision, Mission and Core Values as a guide to create and maintain an enriching service and sales culture that promotes and sustains accountability, efficiencies, collaboration, continuous learning, and high‑quality member service.

This position oversees the day‑to‑day operations of the branch and directly supervises a team that is passionate about providing the highest level of service to our members while building lasting relationships and meeting goals. The chosen candidate will provide leadership to the branch team to ensure that team interactions with members in the areas of sales (new accounts, loans, mortgage referrals and add‑on products and services) and service (account issues, routine account transactions, and account maintenance) are consistently executed within established policies and guidelines.

The Branch Manager also handles escalated and complex member issues and provides assistance to branch staff as needed. The Branch Manager is also responsible for creating and implementing formal staff development plans in order to promote team member engagement and create promotional opportunities. The Branch Manager serves as Brand Ambassador to promote the Credit Union in the educational community by facilitating financial literacy seminars and workshops and supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events.

• Associate degree in Business Administration or related area preferred. Bachelor's degree a plus.
• Minimum (5) years progressive financial institution experience required.
• Three (3) years supervisory experience required. Previous experience in branch operations and customer service required.
• Must have two (2) years experience in outside sales and/ or business development.
• Must have experience selling and or cross selling products or services. Must be able to meet and/or exceed sales goals.
• Must be committed to participate in community outreach and business development.
• Excellent interpersonal and communication, analytical and problem‑solving skills.
• Must possess extensive knowledge of credit union products, services, policies/procedures and all federal and state rules and regulations.
• Must be proficient in the use of Microsoft Office Professional.
• Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, postage machine etc.
• Ability to lift a minimum of 20 lb. and transport boxes, brochures, etc. from one location to another.

This is an onsite position.