Lead Critical Facilities Technician

Lead Critical Facilities Technician

Provide technical and facility support in a 24x7 data center environment, maintaining electrical, HVAC, and building management systems. Work in a self‑motivated, team‑oriented setup that prioritizes urgent service and excellent customer service.

• First escalation point of contact for the Critical Facilities team and customers.
• Acts as liaison between the critical facilities team and management.
• Provides formal and informal training to the team throughout the day.
• Provides administrative support for Ops management including staff scheduling, ticket queues, inventory maintenance, supplies, PPE, and assigned duties.
• Reporting for compliance audits.
• Proactively support the safety of the environment & occupants, ensuring safety procedures are adhered to.
• Monitor critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels.
• Partner with Service Delivery and/or Network team during incidents.
• Perform maintenance tasks to ensure smooth operation of data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using the ticketing system, including trouble tickets and customer installations of electrical and physical equipment; create tickets and assign work to team members.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and equipment for unsafe or malfunctioning operation. Pull readings for monthly billing.
• Customer‑facing; will require contact in‑person and via telephone & email.

• 3‑5 years experience in a critical operations environment and/or data center preferred, but not required.
• Experience running projects or supervising people preferred.
• Effective communication skills; clear convey messages & requirements to customers and team.
• Multi‑tasking; manage several systems and shift work priorities throughout the day.
• Attention to detail; ability to follow documented processes and safety code.
• Organization & prioritization; manage time with minimal supervision.
• Availability for overtime; working hours may include nights, weekends and holidays.
• Ability to obtain security clearance via government or agency background check may be required.
• Applicants must meet all requirements, including U.S. citizenship.

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits – Day One
• Employee Assistance Program
• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Reasonably expected salary range: $78,400.00 - $98,000.00

Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod

Category:
Operations Group

Requisition: J0101789