VIP Account Manager

VIP Account Manager – Online Casino & Sports book (Alberta)

THE POSITION

Fan Duel Group is looking to expand its VIP department for our online casino and online sports book. We are recruiting a VIP Account Manager to help coordinate our relationships with our VIP customers in the Alberta market (Edmonton, Calgary, or Greater Alberta).

As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program that caters to high‑value customers for our Sports book and casino products. Your role is to drive KPIs by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management.

In addition to the specific responsibilities outlined above, employees may be required to perform other duties assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

• Plan and drive multiple campaigns while maintaining end‑to‑end accountability for partner & VIP satisfaction and overall delivery excellence.
• Commercially focused to ensure priorities are driven based on ROI and strategic value.
• Liaise with various departments to ensure optimum VIP player journeys and processes.
• Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans.
• Regular meetings with internal VIP Operations Teams and stakeholders to drive new launches and projects.
• Deliver against company responsible gaming protocols.
• Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail.
• Establish, monitor and report on goals and KPIs.
• Champion a book of business with consistent and meaningful outreach.
• Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived versus competitor activity.
• Provide recommendations for new VIP rewards and implement new program features.

• Minimum 2 years of experience in high‑end customer service (preferred).
• Excellent verbal and written communication skills.
• Business‑to‑Customer sales experience (preferred).
• Experience with and a solid understanding of data analytics; able to identify and recognize trends.
• Knowledge of the online gaming industry (essential).
• Passionate about providing top‑level service.
• Confident and people‑focused personality.
• Strives to meet targets and deadlines.
• Excellent organizational and planning skills.
• Understanding of marketing processes (preferred).
• Willing and able to work non‑traditional business hours.
• Travel for this role is expected approximately 25% of the time.

We treat our team right. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays.

Fan Duel offers paid sick time in accordance with applicable Canadian law.

Fan Duel is an equal‑opportunity employer and we believe, as one of our principles states, “We are One Team!”. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We also provide reasonable accommodations for qualified individuals with disabilities.

If you need an accommodation during the application or hiring process, please email [email protected].

The applicable salary range for this position is CAD $90,000 – $113,000, which is dependent on a variety of factors including relevant experience, location, business needs, and market demand.