LaSalle Network is hiring for a Tier 2 Service Desk Specialist to join a large-scale enterprise IT organization supporting more than 8,000 users across multiple locations. This Tier 2 Service Desk Specialist role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys solving a wide variety of technical challenges every day.
What's the job?
Provide Tier 2 technical support for escalated incidents and service requests across a large enterprise environment
Troubleshoot and resolve issues involving Active Directory, Microsoft Entra (Azure AD), Office 365, Windows 10/11 and related technologies
Support user authentication, account access, permissions and identity management requests
Deliver white-glove support to executive leadership and VIP users when needed
Utilize Service Now to manage incidents, requests, documentation and change activities
Troubleshoot issues involving Exchange Online, Teams, SharePoint and other Microsoft collaboration tools
Support onboarding and offboarding activities, including account provisioning and hardware setup
Prioritize and manage a high-volume queue of incidents and requests while meeting service expectations
Collaborate with Tier 1, Tier 2 and Tier 3 teams to ensure efficient issue resolution
Create and maintain technical documentation, knowledge articles and process improvements
Identify opportunities to enhance service delivery and improve the end-user experience
What's needed?
3-5 years of experience in a Tier 2 Service Desk Specialist, Desktop Support or similar enterprise IT support role
Strong hands-on experience with Active Directory, including user management, access control and group policies
Experience supporting Microsoft Entra (Azure AD), identity management and authentication troubleshooting
Strong knowledge of Office 365, including Exchange Online, Teams and Share Point
Experience utilizing Service Now for incident and request management
Excellent troubleshooting skills across Windows environments, Microsoft applications and endpoint devices
Ability to work independently in a fast-paced, queue-based support environment
Strong organizational skills and the ability to effectively prioritize competing demands
Exceptional communication and customer service skills
Experience supporting enterprise environments and large user populations preferred
What's in it for me?
Competitive compensation and comprehensive benefits package
Medical, Dental and Vision Insurance
Exposure to an enterprise environment supporting more than 8,000 users
Opportunity to develop broad technical expertise across multiple technologies
High-visibility role supporting users across multiple locations
Collaborative team environment with opportunities for continued growth and development
Opportunity to build a versatile “jack-of-all-trades” IT skillset
Key Details:
Compensation: $70, annually
Benefits: Medical, Dental, Vision, 401(k), PTO
Location: Alberta, Canada
Work Model: Fully onsite
If you're ready to join a high-performing team and make an immediate impact as a Tier 2 Service Desk Specialist
, apply today. This is an excellent opportunity for an IT professional who enjoys solving problems, taking ownership and supporting a broad range of technologies in a dynamic enterprise environment.
Jessica Mazzoni
Sr. Unit Manager
LaSalle Network
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