NOC; Tier 2 Analyst Job Edmonton area,Alberta Canada,IT/Tech

Position: NOC (Tier 2) Analyst

Job Details

Description

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.

Make an impact with our Managed Security Services team as a NOC Tier 2 Analyst. This role is ideal for a technically strong professional who thrives in a fast-paced environment, enjoys solving complex infrastructure challenges, and is passionate about continuous improvement and mentoring others. MNP provides a supportive environment for continuous learning and professional development, encouraging relevant certifications.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities

Investigate, diagnose, and resolve escalated application and infrastructure incidents related to network connectivity, server performance, firewall issues, backup failures, application availability, and Azure resource problems

Analyze performance metrics and logs from monitoring tools (e.g., Connect Wise Automate, Auvik, Azure Monitor, backup platforms) to identify root causes and infrastructure bottlenecks

Manage and execute patch deployment cycles for Windows Server operating systems and applications using tools such as Connect Wise Automate or Microsoft Intune

Implement approved configuration changes across network devices, servers, and firewalls (e.g., Fortinet, Cisco, Check Point, Palo Alto) in accordance with change management processes

Perform advanced server monitoring and management, including performance tuning, OS-level troubleshooting, and configuration of server roles and features

Execute firewall monitoring and management tasks, including log analysis, troubleshooting connectivity issues, and implementing rule changes

Manage backup operations, including troubleshooting failures, performing restores (file, VM, or application-level), and validating backup integrity using platforms such as Veeam

Maintain and verify backups of network device and firewall configurations

Perform operational tasks within Microsoft Azure environments, including VM management, service restarts, and responding to Azure Advisor alerts

Collaborate with SOC analysts during integrated incidents, contributing infrastructure insights and supporting coordinated response efforts

Document incident resolutions, technical findings, and configuration changes within ticketing systems (Connect Wise Manage) and knowledge bases

Contribute to the development and continuous improvement of NOC Standard Operating Procedures (SOPs) and technical documentation

Mentor and provide guidance to Tier 1 analysts, supporting skill development across the team

Participate in shift handovers to ensure continuity of operations and effective knowledge transfer

Participate in a rotational on-call schedule

Skills and Experience

Essential Skills

Strong analytical, diagnostic, and problem-solving capabilities

Excellent written and verbal communication skills, with the ability to clearly explain technical issues

Ability to work under pressure and manage multiple priorities in a 24x7 environment

Strong attention to detail and documentation discipline

Collaborative mindset with experience working in cross-functional teams

Demonstrated ability to mentor and share knowledge

Technical Skills

Intermediate to advanced administration of Windows Server OS (Active Directory, DNS, DHCP, Group Policy);
Linux experience is an asset

Solid understanding of networking concepts (TCP/IP, routing, switching, VLANs, firewalls, VPNs)

Hands-on experience with RMM tools (Connect Wise Automate and Screen Connect strongly preferred)

Experience with patch management processes and tools

Practical experience managing and troubleshooting firewall platforms (Fortinet, Cisco, Check Point, Palo…