Product Support Representative
Job in
El Paso, El Paso County, Texas, 79901, USA
Listing for:
Russell Tobin
Full Time
position
Listed on 2026-05-30
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 16 - 17 USD Hourly
USD
16.00
17.00
HOUR
Job Description & How to Apply Below
Associate Recruiter | “Helping the world work”
Product Support Representative
Location: Remote
Shift: 2nd Shift - 2 PM to 10 PM CDT
Pay: $16 - $17/hour
Duration: W2 Contract - 6 months
Position Overview:
A leading medical technology company is seeking a Customer Technical Support Representative to assist patients and clinicians with Negative Pressure Wound Therapy devices. This role is perfect for someone passionate about customer service and technical troubleshooting, with a strong ability to problem-solve and communicate effectively in a fast-paced environment.
Key Responsibilities:
Customer Support & Troubleshooting – Assist patients and clinicians in resolving product issues and answering technical questions.Product Expertise – Become a subject matter expert (SME) on Negative Pressure Wound Therapy devices.Order Management & Logistics – Process service calls and work orders through Field Service Representatives, UPS, or Couriers.Cross-Department Collaboration – Work with internal teams to ensure customer needs and expectations are met.Communication – Provide effective support through email, phone, and text messaging.What We’re Looking For:
Experience: At least 5 years of customer service experience, with 1 year of order entry/call center systemsTech-Savvy: Comfortable using Microsoft Office and navigating industry-standard systems.Problem-Solving: Ability to troubleshoot technical issues and provide clear solutions.Strong Communication: Professional and empathetic verbal & written communication skills.Adaptability: Willingness to adjust to changing call volumes and schedules as needed.Commitment to Excellence: Passion for delivering top-level customer support.Requirements:
Education: High school diploma or GED required.Willingness to Travel: Occasional travel may be required for training or corporate functions.Seniority level
Entry level
Employment typeContract
Job function
Customer Service, Distribution, and Product Management
Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Technology, Information and Media
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