Bilingual Spanish & English Customer Service Representative EL Paso

Your Impact:
As a Customer Sales Representative, you will have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.

So, what does a day in life of a Customer Sales Representative look like?

Communicate with customers through inbound calls. You’ll sell, upsell, and cross-sell, identify the unique needs of each customer. Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone and more.

Identify customer needs through active listening to answer questions and make product recommendations based on the customers'' needs.

No customer prospecting. No outbound calling.

We will do that for you! Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment. Your goal is to close the sale in just one call by using a consultative and customer-focused approach.

Use multiple computer systems to research products, services, common problems and solutions offered

Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time

Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators.

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by apeoplefirst philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

Starting at $15.25 to 16hourly(depending on experience) and overtime opportunities

Tuition Reimbursement

Refer-A-Friend bonuses

Employeeassistanceprograms

Flexible Schedule Options

People focused environment whereyou’llmake lifetime connections and friendships

Sowhat really makes a great Customer Service Representative?

Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’re compassionate, energetic,boldand understand how one interaction can makea big difference,you’lllove this opportunity!

To be successful,you willneed these qualities.

You areat least 18 years of age

You have a High School Diploma or equivalent

You have at least 6 months of customer service experience and you understand the value of coaching / feedback

Demonstrate a caring,supportive and friendly nature in every interaction

You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors

You’refamiliar with Android and IOS mobile applications

You’reresults oriented and comfortable providing customers with recommendations and solutions

Step into innovation.
Shape intelligent solutions.
Define what’s next.

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