Support Associate III

U.S.

- CGI Federal roles - Visa and Passport

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Position

Description:

CGI Federal is looking for experienced Support Associates to support the El Paso Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Your future duties and responsibilities:

* Operate various equipment for high-speed scanning, mail out, and metering of mail.

* Prepare and mail envelopes with correct passport and corresponding supporting documents.

* Box and archive files for storage purposes.

* Interface with passport applicants at Agency/Center Information and Will-Call counters:

* At the Information Station, ensure appointment is scheduled;

* Review passport application, photograph, identification and supporting

documentation for completeness prior to adjudication;

* Ensure the application and documents comply with Passport requirements,

photograph meets Passport standards, and customer is provided fee information.

* Prior to distributing to applicants, print and review passport books for accuracy and quality.

* Process refund/reimbursement requests.

* Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.

* Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.

* Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.

* Contact applicants to request necessary documents.

* Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.

* Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including:
Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

Required qualifications to be successful in this role:

* Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures

* Capable of performing repetitive tasks while maintaining a high level of accuracy

* Bachelor's Degree (OR) 4 years of experience as a Support Associate Level II (or) 4 years of experience data entering in a high volume production environment

* Four years of general office experience, including three years of experience with Microsoft Office

Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.

Hourly Rate: $20.47/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits

#CGI Federal Job

#PassPortUS

Skills:

* Communication (Oral/Written)

* Customer Service & Support

* Detail-oriented

* Microsoft Office

What you can expect from us:

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You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national…