Manager, Development Ops - Games Infrastructure Manager

Manager, Development Live Ops - Live Games Infrastructure Manager

The Live Games Infrastructure Manager will play a critical role in supporting the live operations for our gaming business. The position supports the vision and scaling of our technology infrastructure to support the deployment and rapid growth of Mattel's gaming player base. Work directly with game studios in collaboration with internal technology teams to ensure successful planning, deployment and execution of infrastructure to support live games operations.

From concept inception through live deployment, you will provide timely critical expertise, guidance and hands‑on execution and support to ensure the right infrastructure and services are in place to operate and grow live gaming services globally.

Key Responsibilities:

• Oversee the games live infrastructure domain
  , developing robust strategy and planning to support the product release cycle and operations and growth of Mattel's live published games.
• Support Mattel games publishing business - Advice and guide the games publishing team in the architecture, development and deployment of mission‑critical liveops infrastructure; successfully bringing together game studio expertise, third‑party partnerships and internal Mattel capabilities. Collaborate with Mattel's privacy and compliance teams to ensure our experiences are safe, secure, and compliant.
• Support games development studios - Enable game development studios with architectural guidance and direct integration support of both third‑party solutions and Mattel infrastructure. Collaborate internally with Mattel technology teams to leverage internal capabilities and expertise.
• Interface with third‑party technology service providers to uphold development and live operational issues, navigating roadblocks and deploying & testing solutions.
• Own KPIs around operational performance and cost effectiveness. Provide accurate and timely reporting, forecasts & analysis. Ensure all components are robust and scalable to support market projections. Develop QA & test capabilities, enabling development teams to debug and validate stability, scalability and security.
• Continuous improvement - Innovate how we think about our infrastructure and services, closely following industry advancements that enhance player experience, development efficiency and operational performance.

Required Qualifications:

• BA/BS degree in Engineering/Networking discipline preferred or equivalent work experience in SRE / SRO roles.
• 8+ years of experience in the games industry, supporting successfully published games in the trenches with liveops teams, enterprise IT, and game development teams.
• Experience in system design, product release cycle and games ops at a global scale.
• Experience resolving infrastructure challenges, understanding the complexities of building and deploying robust live services that are scalable and secure.
• Analytical thinking with a solution‑oriented mindset, bringing industry best practices and a disciplined approach to resolving mission‑critical problems.
• Prior working knowledge and expertise of industry‑leading cloud computing in a games services context – including tools and services such as AWS, Microsoft Azure, Play Fab, Google Cloud Platform, Firebase, Ansible, Jenkins, Terraform, Heroku, Kubernetes, CDNs, and game server fleet management.

Preferred Qualifications:

• Experience with SRE / Dev Ops tools such as Prometheus, Grafana, Opsgenie, Ansible, Chef, Jenkins, Docker, Kubernetes, Terraform, Cloud Formation.
• Experience with managed cloud data platforms such as Big Query.
• Prior participation in penetration testing exercises and remediation responses.

Compensation:
The annual base salary range for this position is between $ and $.

Mattel is an affirmative action/equal opportunity employer. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.