Customer Support Manager | Sentry Security

Customer Support Manager | Sentry Security

Wheeling, IL | Full-Time | Lead with Excellence

Sentry Security is seeking a dedicated and driven Customer Support Manager to lead our customer support department with vision, heart, and accountability. This is more than a supervisory role—it’s an opportunity to take ownership of an essential department, elevate the customer experience, and grow with a company that’s committed to developing leaders from within.

• Own the Department
  :
  You’ll take full responsibility for customer service operations—performance, structure, employee development, and service excellence.
• Deliver Outstanding Support
  :
  Lead a team focused on professional, solution-driven customer interactions that reflect the Sentry standard.
• Build and Develop Your Team
  :
  Hire, coach, and empower a high-performing group that thrives on accountability and service.
• Set Clear Priorities
  :
  Align daily operations with long‑term service goals; ensure workloads are managed effectively and KPIs are met or exceeded.
• Be Proactive
  :
  Prevent problems before they start—refine systems, analyze trends, and resolve recurring issues.
• Act as a Customer Advocate
  :
  Collaborate with other departments to ensure customer needs and feedback influence service and product decisions.

• 3+ years in a customer service management or team lead role, preferably in a service-based or technical industry.
• A strong sense of ownership and accountability—you step in, step up, and lead from the front.
• Excellent communication and interpersonal skills.
• Proven success in building motivated, results‑driven teams.
• Strong organizational and multitasking skills.
• Experience with CRMs, phone systems, or help desk platforms is a plus.

• Health Insurance – Comprehensive coverage to keep you and your family protected.
• Dental Insurance – Quality dental plans to keep you smiling.
• 401(k) Plan – Invest in your future with retirement support.
• Supportive Culture – Work in a close-knit, mission-focused environment where leadership is accessible and collaboration is valued.
• Room for Growth – At Sentry, we prioritize internal advancement. You’ll be empowered to take on new responsibilities, gain cross‑functional experience, and grow your career as the company grows.
• Training & Development – Opportunities for ongoing learning, skill-building, and leadership development.

Join a company where your work truly matters—and where your future is full of potential.