Event General Manager - Austin

Overview

Hey there! Fever is the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment through proprietary technology and a data-driven approach that helps people engage with live experiences. Each month, Fever inspires over 300 million people in 40+ countries and empowers event creators to scale and enhance their events. We collaborate with industry leaders and back innovative experiences.

Fever is looking for bar-raisers with a hands-on mindset to shape the future of entertainment.

Ready to be part of the experience? Below is the role and what you will do to help Fever’s mission.

The Experience General Manager is responsible for end-to-end management of our experience site in Austin.
You will be the business owner and accountable for ensuring world-class operational execution, exceptional customer service, and financial efficiency.

Based in Austin, the Experience General Manager will sit within the local site Management Team and report directly to the Fever Originals US team. You will drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You will also actively work towards building the brand within the Austin community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

From March 4, 2026, to November 29, 2026

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed.

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• Understanding of budgeting and controlling expenses and retail operations.
• Leadership and management skills with effective oral and written communication.
• Excellent planning and organizational skills; ability to manage multiple priorities to ensure timely, productive work.
• Friendly, energetic, and enthusiastic personality.
• Comfortable with technology and basic…