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Skills Needed: Your mail role will be to assist guests to exceed their expectations when assisting them, as well as take care of guests complaints, through the
coordination and support of the different departments involved, always providing an excellence service.

RESPONSIBILITIES:

- Receive and follow up guest complains.
- Receive check in/out VIP guests; make sure the room assigned receives all VIP amenities and answer to guest expectations. Follow up during stay.
- Coordinate special events, groups and weddings.
- Perform Site Inspections and prepare the report to be sent to the Corporative office.
- Make reservations for the Specialty restaurants.
- Follow up the amenities for honeymoon, VIP and our resorts Vacationers are deliver and set up correctly.
- Give correct information of the internal and external services of the hotel
- Make sure VIP rooms are in excellent conditions.
- Open and close Guest Service Desk as schedule.
- Follow up the procedures by applying the work instructions.
- Create good working relationships with every employee of every department of the hotel in order to keep a good service and promote a good work environment.
- Wear the uniform and name tag correctly.
- Participate in the evening shows.

Skills Needed: Details:
Get ready for some action-packed goodness, because you're in for a wild ride. You'll be rocking it for 8 hours a day, six days a week – that's your main jam.
But here's the juicy bit: when it's time for some epic celebrations like Halloween, Christmas, or the 4th of July, we might need your skills to light up different areas and shake things up. So be ready to step out of your regular groove for some extra fun.