Product Delivery Manager

Department: Product & Technology
Employment Type: Full Time
Location: Erlanger
Reporting To: Karen Veltri
Compensation: $70,000 - $75,000 / year

We are looking for an experienced Product Delivery Manager to lead the delivery of complex, cross‑functional technology initiatives across Product and Technology. This role is responsible for driving initiatives from planning and coordination through to delivery and release, ensuring that teams are aligned, risks are managed, and outcomes are delivered predictably. You will work closely with Product Managers, Engineering Leads, and business stakeholders to translate priorities into structured plans and maintain delivery momentum across multiple work streams.

The role requires strong organisation, communication and stakeholder management skills, alongside a solid understanding of software and technical delivery environments. This is a hands‑on role suited to someone who is comfortable operating across both strategic planning and day‑to‑day delivery management, with a continuous improvement mindset and confidence working across Agile and Waterfall delivery models.

• Lead end‑to‑end delivery of technical initiatives and projects across Product and Technology, ensuring scope, timelines, dependencies, and risks are actively managed throughout the lifecycle.
• Partner with Product Managers, Technical Leads, and other stakeholders to translate business and product goals into clear delivery plans, milestones, backlog priorities, and success measures.
• Coordinate the day‑to‑day flow of delivery across multiple teams and work streams, balancing capacity and demand, maintaining momentum, and resolving blockers to support predictable outcomes.
• Assist with project tracking and reporting, keeping plans, risks, actions, and dependencies up to date, and helping stakeholders stay informed on progress.
• Facilitate core delivery ceremonies and governance forums, including stand‑ups, planning sessions, reviews, retrospectives, and checkpoints, ensuring actions are captured and followed through.
• Manage cross‑team and third‑party dependencies, aligning schedules, release activities, and handovers to reduce delivery risk and ensure smooth implementation.
• Track delivery progress using appropriate tools and dashboards, maintaining accurate reporting across timelines, risks, resource considerations, and delivery performance.
• Identify and elevate issues early, agreeing mitigating actions, owners, and dates, and working with relevant stakeholders to maintain progress and minimise disruption.
• Promote strong delivery practices and continuous improvement, using retrospectives, feedback, and performance insights to improve ways of working, collaboration, and throughput over time.

• Proven experience delivering technical initiatives or projects with clear ownership across planning, execution, governance, and delivery.
• Strong understanding of software and technical delivery environments, with experience working closely with engineering, product, data, and business stakeholders.
• Strong command of core project management disciplines, including planning, RAID management, dependency management, stakeholder reporting, and delivery governance.
• Experience managing multiple concurrent work streams, balancing priorities, resolving blockers, and maintaining momentum in fast‑paced environments.
• Strong working knowledge of Agile delivery approaches (such as Scrum and Kanban), with familiarity with Waterfall or phase‑gate methods where appropriate.
• Confident communicator with strong facilitation, prioritisation and stakeholder management skills, able to translate technical progress into clear business updates.
• Experience using delivery and planning tools such as Jira, MS Project, Trello or similar, alongside proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Experience working on initiatives involving content and data ingestion, tagging and metadata management, workflow optimisation, cross‑system integrations, or AI‑enabled processes would be beneficial, as would experience in information services or similarly complex environments and a relevant qualification…