Network Systems Technician I​/II

Summary

Under supervision (Network Systems Technician I), or general supervision (Network Systems Technician II), provides liaison and technical assistance to system users for computer, phone and network related problems; consults with department representative to determine hardware/software requirements and develops specifications; sets up, configures and provides support for desktop computer equipment including hardware, software and peripheral equipment; upgrades existing hardware and software; provides technical assistance in support of networked systems;

and works on network projects as needed.

• Performs a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provides support in the installation and set up of computers, phones, servers and networks by installing cabling and wiring for systems and peripheral equipment; troubleshoots and maintains networked components including routers, switches and wireless equipment.
• Performs repairs on computer systems and peripheral equipment including printers, phones, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.
• Conducts system and database backups as necessary; files backup procedures.
• Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software; provides technical support in testing, monitoring and reviewing new software, hardware and other system enhancements.
• Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.
• Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, resetting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.
• Conducts training sessions with desktop users; provides information on system and application functions; communicates user access rights.
• Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations.
• Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary.
• Performs related duties as required.

• Knowledge of theories and applications of computer science.
• Knowledge of computer systems, programming, and networking.
• Knowledge of personal computer hardware and software components.
• Knowledge of methods and techniques used in the installation, troubleshooting and maintenance of software applications.
• Knowledge of operational characteristics of local and wide area network systems.
• Knowledge of principles and practices of troubleshooting computer system hardware and software problems.
• Knowledge of principles and practices of technical network administration.
• Knowledge of principles and practices of customer service.
• Knowledge of operational characteristics of various computer software packages.
• Knowledge of operational characteristics of a variety of communication equipment and devices.
• Knowledge of computer logic and mathematics.
• Knowledge of principle languages used in information systems programs.
• Knowledge of basic record‑keeping techniques.

• Ability to respond to and identify user computer‑related problems.
• Ability to install and configure desktop computer systems and peripheral equipment.
• Ability to troubleshoot a variety of desktop systems hardware and software.
• Ability to perform technical maintenance on local and wide area networked systems.
• Ability to test and repair network cabling problems.
• Ability to communicate technical information to a wide variety of users.
• Ability to perform minor repairs on computer equipment.
• Ability to analyze and define problems and conceptualize practical computer solutions.
• Ability to develop and revise information systems programs.
• Ability to lead and coordinate the activities of a computer user group.
• Demonstrates an…