Area Service Manager

The Area Service Manager oversees preventative maintenance, specialized services, and national programs across approximately 350 stores, leads Program Coordinators, technicians, and manages outsourced service providers.

• Strong alignment with Leadership's strategy and embrace constant change to achieve overall goals.
• Manage day‑to‑day preventative maintenance, specialized services and national programs within the assigned coverage area.
• Direct leadership and management of P3 professionals and 23 technicians, including required training, certifications and compliance with maintenance programs, contracts and regulations.
• Manage open services work orders, KPI review/analysis, invoice and dispute resolutions, PM regulatory monitoring and compliance with all maintenance governance.
• Manage direct relationships with outsourced providers on the day‑to‑day operations of equipment, property, and physical plant.
• Responsible for maintenance expense and capital budget allocations for preventative maintenance, specialized programs and national services within the geographic area; include budget versus actual explanations and cost reduction initiatives using BI data.
• Conduct field site visits to evaluate service levels for maintenance, specialized services, national programs, property condition assessments, compliance audits and feedback from Franchisees and operations.
• Represent the Facilities department in meetings and site visits with Operations, Franchisees and stakeholders to review strategic outlook and tactical execution of services.
• Manage truck and technician inventory, tools, parts and other company equipment.
• Review and approve work from Direct Service Providers in accordance with DOA.
• Audit third‑party invoices for travel, parts and generalized repairs.
• Ensure compliance with applicable federal, state and local regulations.
• Complete other duties, including special projects, as assigned by management.