Professional Service Technician - Chicago, IL

Position Overview

The role of the Professional Services Technician is to provide service and support of Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications, quality standards, and customer requirements. While each individual Professional Services Technician typically specializes in either service or installation, all will have the opportunity to participate in both areas. The hourly range for this role is $28–$33 per hour.

Professional Service Technician I

Chicago, Illinois – 95% Travel Required

• Install systems to the specification of customer drawings.
• Interpret drawings and instructions.
• Update as-built details on drawings at completion of installation and submit into office in a timely manner.
• Supervise contractors as required during the installation of Avidity Science systems to ensure installation schedule compliance and cost containment.
• Provide initial system training to the customer.
• Update Installation Coordinator and Project Managers on job status daily.
• Perform preventative maintenance on all Avidity Science products according to specifications and predetermined schedule.
• Provide warranty service and support on all Avidity Science products according to specifications.
• Provide emergency service and support on all Avidity Science products according to specifications.
• Review system installations and begin system commissioning.
• Prepare appropriate reports.
• Complete product certification for all Avidity Science products.
• Maintain accuracy of van stock.
• Adhere to Avidity Science procedures.
• Other duties as assigned by the Supervisor/Manager.

• Knowledge of standard manufacturing and business tools, including Microsoft Office.
• In-depth industry knowledge and understanding of customer needs and requirements.
• Ability to effectively communicate both verbally and in written business correspondence.
• Ability to learn quickly and independently.
• Ability to adapt quickly to changing environments.
• Ability to articulate and apply a customer value proposition for Avidity Science solutions.
• Ability to read and interpret blueprints, facility drawings and project requirements.
• Ability to interface with customers and contractors.
• Ability to translate technical product knowledge to both technical and non-technical customers.
• Ability to manage assigned tasks within scheduled commitments.
• Professional level presentation skills.
• Strong mechanical aptitude and problem‑solving skills.
• Basic understanding of water chemistry.
• Ability to comprehend and utilize start‑up and maintenance manuals.
• Basic computer and networking skills.
• Basic plumbing and electrical understanding.

An associate’s degree or similar trade experience and a minimum of three years of experience in servicing, troubleshooting, and supporting electrical or electro‑mechanical systems at external customer facilities.

• Medical, Dental, Vision, Life Insurance and Disability Insurance
• Voluntary benefits including accident, critical illness, and hospital indemnity
• 401(k) with company match
• Goal Sharing
• PTO and Paid Holidays
• Supportive and inclusive work culture
• Community involvement and paid volunteer time
• Flex‑time
• Tuition reimbursement program
• Collaborative work environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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