Community Associate, Washington

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

As a Community Associate, you will be the primary point of contact for the Community and act as the “face” of WeWork. You will report to your building each day to support the Community Management team.

• Build a welcoming and collaborative community environment among members through events and building relationships.
• Ensure the building is fully operational and processes run efficiently.
• Drive growth and promotion of WeWork-provided service offerings.
• Work with a variety of members from different backgrounds and industries, or focus on one of our Enterprise clients.
• Front Desk Management:
  • Cover the front desk during the building’s set business hours and serve as an on‑site point of contact.
  • Greet members and guests warmly and ensure guests sign‑in via Welkio tablet.
  • Learn members’ and guests’ names to build relationships and anticipate their needs.
  • Keep forms up‑to‑date and the front desk clean and organized.
  • Notify members of food deliveries and couriers.
  • Answer questions about building policies, procedures, and community etiquette.
• Events and Membership Engagement:
  • Provide feedback on programming types and evaluate events.
  • Celebrate members’ successes and milestones.
  • Distribute event information and create posters.
  • Ensure building‑specific operational requirements are met for each event.
  • Identify opportunities to connect members with each other.
  • Recommend local restaurants, food delivery services, catering options, and venues.
  • Be active on the WeWork member network to engage members.
  • Communicate building updates via broadcasts.
• Building Operations and Management:
  • Process, sort, and organize all mail; issue posts via the regional system.
  • Return unidentified mail after 30 days; investigate lost packages.
  • Track and audit keys and keycard inventory.
  • Collect keys and keycards upon move‑out.
  • Review emergency equipment usage.
  • Support an automated coffee machine for guests and members.

• College graduate with a four‑year degree preferred, but not required.
• 1+ years of hospitality experience.
• Customer service and/or sales experience a plus.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and for WeWork’s mission and values.
• Proficient in basic computer skills.

Base Pay: $20.50–$22.50 hourly.

Incentive Compensation
:
Eligible to participate in an incentive plan specific to the role.

Benefits include 20 days PTO, approximately 13 paid holidays, and 80 hours paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401(k) plan; and life and AD&D insurance.

WeWork is a proud Equal Employment Opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital or civil status, pregnancy, gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other protected characteristic.

WeWork is also an affirmative action employer with regard to veterans and individuals with disabilities.