Customer Service Admin

What You Will Do:

As a customer service administrator, you interface directly with our customers. This position plays a pivotal role in helping support excellent customer service, customer retention and new customer acquisition. You will be the main point of contact covering inbound and outbound service-related calls and performing administrative functions ensuring excellent levels of customer service, quality, efficiency and accuracy in all you do.

Primary Responsibilities:

* Verify purchase orders and quotes for accuracy and compliance.

* Data entry of verified quotes and orders.

* Maintain accurate records for quotes, orders, status and other customer communication.

* Maintains accurate customer account information and files.

* Review contractual requirements.

* Listen to customers' concerns, issues and questions.

* Troubleshoot, analyze, and resolve customer problems within established guidelines.

* Coordinate with government agencies and contractors to ensure compliance with federal regulations and standards.

* Verify accuracy of written agreements.

* Act as a liaison between customer and Korry, ensuring Korry's best interest.

* Maintain a positive attitude and calmly respond to customer concerns and complaints.

* Coordinate booking and shipping schedules with Production Schedulers.

* Coordinate with the sales team on customer communication.

* Communicate effectively and professionally with direct and indirect team members and customers.

* Maintain the highest ethical standards, even when challenged from above.

* Performs special projects/tasks as assigned.

Preferred Education:

* High school education or equivalent.

Preferred Experience:

* 5+ years Customer Service experience.

Preferred Specialized

Skills and Abilities

* Strong interpersonal skills.

* Strong verbal communicator.

* Be personable and attentive.

* High school education or equivalent.

* Proven experience with federal and defense sectors.

* Familiarity with government contracting and compliance requirements.

* Data entry experience preferably in a manufacturing environment (MRP), MS Office competency.

* Demonstrated proficiency in written and verbal business communication.

Physical Requirements:

* Frequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.

* Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer.

* The person in this position needs to frequently move inside the office

* Frequent close vision and the ability to adjust focus.

Pay Range:

Please note the typical hiring range is $32.08 - $43.40 hourly. Job offers within the range are based on significant job qualifications and pay equity.