Guest Service Supervisor

Delta Hotels by Marriott Seattle Everett

3105 Pine Street

Everett, WA 98201

GUEST SERVICE SUPERVISOR

The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Supervisor who leads by example, creates a welcoming and professional guest experience, and serves as a steady, engaged presence in a bustling full-service hotel. In this role, you will balance guest reservations, inquiries, and billing while guiding the Guest Services team through all aspects of guest service operations. You will help keep things running smoothly, handle challenges with professionalism and care, and ensure every guest leaves with a positive impression.

What You'll Be Responsible For

* Oversee Guest Service operations and support the Guest Services team during your shift

* Provide accurate, timely, and genuinely helpful service to arriving, departing, and in-house guests

* Lead by example by remaining visible, engaged, and ready to assist

* Resolve guest concerns with professionalism, empathy, and effective solutions

* Support team members through coaching, training, and day-to-day guidance

* Accurately manage cash handling, property management system entries, and guest service procedures

* Maintain knowledge of emergency procedures and respond appropriately when needed

* Assist with shift coverage as needed, including night audit shifts when required

What This Role Looks Like

You are the person who keeps the Guest Services department operating without missing a step. When things get busy, you step in seamlessly and help keep thing running smoothly. You will be balancing guest interactions, team support, and staying on top of what is happening across the property all at the same time. No two shifts are identical, and that is part of what makes this role engaging.

You are comfortable making decisions, staying calm under pressure, and maintaining a friendly, professional presence regardless of what is happening around you.

What We're Looking For

* High school diploma or equivalent required

* Minimum of one year experience in a customer service supervisory role or three years of guest service experience in a hospitality environment

* Experience with Marriott and/or Opera property management system (PMS) preferred

* A skilled facilitator who can motivate, support, and collaborate with the Guest Service team

* Passion for exceptional guest service and professional guest relations

* Strong understanding of guest service operations, property management systems, and cash handling procedures

* Excellent listening, communication, and problem-solving skills with a guest-first mindset

* A team-oriented leader who leads by example and thrives in a hands-on environment

* Flexibility to work a variable schedule including nights, weekends, and holidays

Why This Role

* Direct impact on the guest experience

* A team and property that takes hospitality seriously

* Opportunity to grow

* Competitive pay and benefits package

SCHEDULE:

* Full-time

* Variable schedule;
Must be available weekends and holidays

RATE OF PAY:

* $22.07 to $25.22. per hour/DOE

SUPPLEMENTAL PAY:

* Individual Incentives and Bonus Programs

BENEFITS AND PERKS:

* Paid Time Off

* Holiday Pay

* Paycheck Advancement Program

* Hotel Travel Discounts

* Supplemental Insurance

* Employee Assistance Program

* Employee Meals

* For eligible employees:

* Insurance - Medical, Dental, Vision, Life and AD&D

* 401(k) Plan with Employer Match

PHYSICAL REQUIREMENTS

Medium Work:
Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal, communicate clearly in person and over the phone, manual dexterity to accurately handle cash, key cards, and computer systems.

Drug Free Workplace, Equal Opportunity, E-Verify Employer