Private Branch Exchange; PBX Technician

Overview

Private Branch Exchange (PBX) Technician (PSTS-):

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at the Everett, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M). This position will require both in office and infield experience and duties.

ON job and verification training is offered for all full-time Bowhead employees after 30 days of employment.

Job duties include (but are not limited to):

• Operate and maintain government-owned telephony switches (PBX), including:
  • Avaya Systems CM4.0
• Perform:
  • Troubleshooting and repair of switch issues
  • Software updates and patching
  • Installation and configuration of switch hardware
  • Daily operation monitoring
  • Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly.
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
• Other duties as assigned.

• Education:
  • Associate’s degree or higher in IT or Cybersecurity (preferred)
  • High school diploma or equivalent required.
• Years of experience:
  • 2 years of relevant experience required.
  • 5 years relevant experience is preferred.
  • Prior experience within DoD networks highly preferred.
• Required skills or certifications:
  • IAT Level II (per DoD 8570.01-M)
  • COMPTIA Security+
    • Certification reimbursement will be offered after 30 days of employment
• Preferred skills or certifications:
  • Avaya Certified Support Specialist (ACSS) or equivalent
  • Nortel Meridian System Administration or equivalent
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified Solutions Associate (MCSA) or equivalent
• Key System experience sought:
  • Mitel
  • Panasonic
  • NEC
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, Power Point
• Ability to communicate effectively with all levels of employees and outside contacts

Targeted pay range is $36.44/hr - 45.00/hr based on interview and experience.

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS:
Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.