Research Operations Specialist

Coordinate the operation and continuous improvement of critical research systems

Partner with research facilities, vendors, Cyber Security, IAM and ICT teams

Salary range between $152 ,0 4 5 to $1 60 , 430 + 17% Superannuation Solve by Talent is partnering with the University of Sydney to recruit a Research Operations Specialist within Information and Communications Technology. This role will contribute to the delivery and ongoing operation of research systems that support research activity across one of Australia’s leading universities.

Why join the University of Sydney?

Join one of Australia’s leading universities at a pivotal time, where technology is evolving to better support student learning, teaching excellence, and research at global scale.

ICT is central to the University’s mission, delivering the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact.

With strong investment and ambitious transformation underway, you’ll work in a large and complex environment where your contribution will have visible, meaningful impact across the University community.

The opportunity

As Research Operations Specialist, you will support and coordinate the delivery, operation and continuous improvement of research systems across the University.

With a primary focus on Sydney FMS, the University’s Research Facilities Management System, you will help ensure research platforms are operational, well supported, compliant and aligned with the needs of researchers and research facilities stakeholders.

What you’ll do Coordinate day-to-day operational management of research systems, supporting availability , performance and reliability.

Support system users, triage issues and coordinate escalations with technical teams and vendors.

Maintain system documentation, workflows, knowledge base content, user guides and support materials.

Support testing, release processes, enhancements and service improvement activity across research systems.

Monitor usage and system performance data, producing reporting and insights for research stakeholders.

What we’re looking for Proven experience coordinating and supporting research systems, SaaS applications or related technology services.

Strong technical understanding of research systems, operational workflows and research technology environments.

Experience troubleshooting issues, identifying systemic problems and coordinating effective resolution.

Strong stakeholder engagement skills, with the ability to work across researchers, facility managers, vendors and ICT teams.

Sound understanding of cyber security, risk compliance, identity and access management considerations in an ICT context.

What’s in it for you?17% superannuation to support your financial futureextremely generous parental leave entitlementscompetitive salary with salary packaging optionsflexible and hybrid working arrangementscareer development and learning opportunitieshealth and wellbeing programs including Fitness Passportaccess to a vibrant, globally recognised university community.

How to apply

If you're looking for an opportunity to contribute to meaningful work while building your career in a world-class university environment, we would love to hear from you.

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

Accessibility and inclusion

The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.

This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate…