Salesforce Coordinator

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

The Salesforce Coordinator will be the internal resource for our residential sales team’s day to day interactions with Salesforce. As a specialist in Ziply’s Door-to-Door sales operations procedure, this role will provide solutions and support for business processes that are foundational for the success of the residential sales team.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Serve as the user-facing administrator for the Residential Sales Salesforce organization with 150+ users.
• Work in coordination with Salesforce Administrators for compliance and guidance.
• Respond to user troubleshooting cases, process questions, etc.
• Perform user management functions including troubleshooting and upkeep of permissions and profiles, roles, and hierarchies, and security settings.
• Assist with onboarding and account setup of new users.
• Assist in the creation and management of standard and custom fields, formulas, and page layouts.
• Maintain Salesforce org and business process documentation for the residential instance of Salesforce.
• Complete bulk imports and exports of data once trained and authorized by Senior Admins.
• Assist with regular proactive system improvements and feature implantation requests.
• Prepare and deliver walkthroughs and basic training material.
• Ensure issues are identified, tracked, reported, and resolved within a timely manner.
• Make recommendations for enhancements to improve system performance.
• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED required. Associates or Bachelor’s degree preferred.
• Minimum six (6) months – one (1) year of experience implementing and configuring  and Salesforce Maps.
• Salesforce Administrator Certification or equivalent relevant experience with a plan to get credentials within 6 months.
• Strong understanding of standard functionality in Salesforce and best practices.
• Salesforce Sales and Service cloud experience.
• Proficient Excel skills for data manipulation and management.

• Development and maintenance of Flow automations.
• Experience with integrations such as Salesforce Maps
• Experience with Salesforce add-ons and features such as CRMA, Maps, Sales Engagement
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi‑task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing…