IT Customer Support Journeyman

Dhaka Technologies Limited Company | Contract

Washington, United States | Posted on 06/04/2026

Dhaka Technologies Limited is seeking an experienced IT Customer Support Journeyman for a client to provide technical assistance and desktop support in a Windows-based enterprise environment.

The ideal candidate will have strong experience supporting end users through telephone, email, in-person, and remote support channels. This role requires hands‑on experience with desktop and laptop configuration, mobile device deployment, Microsoft 365 applications, printers, peripherals, conference room technology, and general enterprise IT support.

• Provide technical assistance to computer system users in a Windows-based environment.
• Configure, prepare, and deploy new desktop and laptop computers for staff.
• Install required software, security tools, and standard enterprise applications.
• Deploy and configure mobile devices, including iPads and iPhones.
• Ensure mobile devices are properly enrolled, secured, compliant, and configured with required applications.
• Identify, research, and resolve software‑related issues involving:
  • Microsoft 365 applications
  • Microsoft Teams
  • One Drive
• Respond to telephone calls, emails, and personnel requests for desktop and mobile device support.
• Document, track, and monitor reported issues to ensure timely and complete resolution.
• Printing issue troubleshooting.
• Replacement of consumables.
• Provide support for office copier machines, including:
  • Copier issue troubleshooting
  • Replacement of consumables
• Assist users with conference room technologies, including Cisco conference room equipment, Webex, and Microsoft Teams meeting setup.
• Troubleshoot connectivity and meeting technology issues.
• Provide support for computer peripherals, including:
  • Wireless keyboards
  • Mice
  • Scanners
  • Local printers
  • Wireless headsets
• Answer user questions and resolve computer problems in person, by phone, or through remote support tools.
• Follow established procedures for inventory and asset management.
• Maintain tracking for computers, mobile devices, printers, and related equipment, including assignments, returns, and lifecycle status.
• Read and interpret technical manuals and documentation to support troubleshooting and system maintenance.
• Use diagnostic tools and reference materials to resolve hardware and software issues.
• Maintain knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
• Communicate clearly and effectively with end users and IT team members.
• Assist with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
• Provide accurate and timely responses to general computing and administrative questions.
• Implement and support shared software, including:
  • Operating systems
  • Configuration management tools
  • Standard enterprise software applications
• Provide clear status updates and timely reporting on work activities, task progress, and issue resolution.

Required Qualifications

• 6–10 years of experience providing technical support to computer system users by telephone, email, in person, or remote support tools.
• 6–10 years of experience maintaining personal computers, systems, and printers.
• 6–10 years of experience installing and troubleshooting computer operating systems and software.
• Bachelor’s degree in Information Technology, related field, or equivalent professional experience.

Preferred Skills and Competencies

• Strong experience supporting Windows-based desktop and laptop environments.
• Hands‑on experience with Microsoft 365, Microsoft Teams, One Drive, Adobe products, and enterprise email systems.
• Experience supporting iPads, iPhones, and mobile device management processes.
• Experience supporting printers, copiers, scanners, wireless peripherals, and conference room technology.
• Familiarity with Cisco conference room equipment, Webex, and Microsoft Teams meeting support.
• Strong troubleshooting, documentation, and issue‑resolution skills.
• Ability to communicate technical information clearly to non‑technical users.
• Strong customer service mindset and ability to manage support requests professionally.
• Ability to follow established IT procedures, asset‑management practices, and support documentation standards.
• Ability to work onsite in a professional office environment.

Qualified candidates who are confident they meet the requirements are encouraged to send their updated CV to:
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