Store Manager, Retail & Store Manager

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check‑In, Check‑Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics and compliance with federal, state and local regulations.
• Ensure that every technician is Safe Tech™ certified and that all technicians perform quality installs or repairs on every job through training, re‑training and coaching.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required record‑keeping, occasionally collaborating with marketing associates to ensure the right materials are displayed.
• Respond quickly to client complaints and warranty issues to provide world‑class customer service.
• Perform all other duties as assigned.

• High School Diploma/GED/Equivalent OR 5–7 years leadership/supervisory experience (preferred).
• Valid state‑issued driver’s license required.
• 3+ years of leadership experience with an innovative approach to incentivizing performance.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements:
  
  lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000* (including 401(k) plan with company matching, medical coverage plans, paid time off, company holidays and paid volunteer days).
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources needed to be successful.

Base Pay Range: $76,800.00 – $ (USD).

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.