Retail Supervisor

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life‑changing job opportunities, ensuring they are career‑ready and can support themselves and their families.

Job Title:

Retail Supervisor

Department:
Retail Operations

FLSA Status:
Non‑Exempt

Reports to:

Store Manager

Pay Rate: $23.97 per hour

The Retail Supervisor assists the management team in the daily operations of the store, supervises and leads retail associates, and works a rotational assignment supervising various retail categories. The role ensures excellent customer service is provided to customers and donors.

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensure excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Carrying out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalency (not required).
• 2 years of experience with retail POS systems.
• 2 years of customer service/retail experience.
• 1 year of supervisory experience preferred.

N/A

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

While performing the duties of this job, the employee will be required to lift and carry 30–40 pounds, have developed fine motor control (grasp, handle, manipulate objects with fingers), stand for long periods, frequently bend, kneel, reach, stoop, squat, push, climb ladders, and be able to travel across various surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems, communicate effectively, and maintain reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Verbal and written communication skills
• Time management
• Prioritization

Noise levels consistent with a retail environment. Flexible schedule required.

• Health plan including medical, dental, vision and prescription coverage
• 100% employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability
• Flexible Spending Accounts (FSA) plan
• Roth and 403(b) retirement savings plan program
• Paid vacation, holidays and sick time
• Limited paid time off for jury duty and bereavement leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship program
• Career advancement opportunities
• Paid job training

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.