Retail Concierge

The Retail Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers’ lives.

A qualified candidate should be able to work a schedule that includes weekend days. This role is in-person at our Washington DC showroom location.

• Proactively greet, check‑in, and assist customers, creating a memorable, one‑on‑one experience that reflects our luxury brand.
• Act as a brand ambassador, communicating our values and mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the experience.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure standards are upheld and resolve identified opportunities.
• Serve as the liaison for all facilities maintenance projects, including troubleshooting and performing minor repairs as needed.
• Skillfully enforce policies in the waiting room to ensure a safe experience for all guests and product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door.
• It’s all in the details. You focus on the little things that count, with a keen eye for detail in a fast‑moving environment.
• Communication is key. You communicate clearly and concisely in person, email, or chat.
• Master of collaboration. You are a team player who believes that we must work together to transform the industry.
• A mind for multi‑tasking. You manage multiple tasks simultaneously, from welcoming customers to updating inventory.

We offer an excellent training program and endless opportunities for career growth! Competitive compensation and a robust benefits package are included.

• Career Growth. Regular one‑on‑one reviews, training opportunities, and a clear path for advancement.
• Set schedule. Consistent weekly hours with two consecutive days off.
• Diverse, mission‑minded team. A culture of transparency, sustainability, compassion, and inclusion.
• Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massages, counseling, and more.
• Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings.
• Employee Discounts. Generous discount on our jewelry.
• Mental Wellness Perks. Access to mental health resources, self‑care apps, seminars, and 24/7 counseling through the Employee Assistance program.
• Giving Back and Volunteer Opportunities. Participation in local initiatives and team volunteering.
• Medical, Dental, and Vision. Multiple plans to choose from, including $0 monthly premium options and employer HSA contributions starting the first day of the second month.
• 401(k) match. Generous company match.
• Paid Time Off. Accrue 3 weeks of PTO in the first year.
• Parental Leave. Paid parental leave for bonding and care.
• Disability and Life insurance. 100% employer‑paid.

Brilliant Earth recognizes the value of diversity and inclusion on our team, fostering a work environment free of harassment or discrimination. We are committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities and all other employment laws and regulations.

Notice to Los Angeles, CA Applicants:
Qualified applicants with arrest or conviction…