EVNSC Shelter Monitor Lead

CORPS: Everett

POSITION TITLE: (EVNSC) Everett New Start Center Shelter Monitor Lead

STATUS: Regular Full-Time/Non-exempt

COMPENSATION: $26.54

REPORTS TO: EVNSC Site Manager

This position will support shelter operations across multiple shifts, including day, swing, and overnight. Shift assignments and schedules will be confirmed upon hire and may vary depending on the needs of the operation.

General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

Scope Of Position:

The Shelter Monitor Lead is responsible for completion of various assigned tasks, including but not limited to scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds. In addition to standard Shelter Monitor duties, the Shelter Monitor Lead serves as the shift lead and formal authority on duty, providing direction to Shelter Monitor staff and ensuring safe, consistent, and effective site operations during assigned shifts.

The Shelter Monitor Lead works closely with participants of the Shelter Program and provides guidance to staff in responding to client needs, maintaining safety, and enforcing program policies, under the supervision of the Site or Program Manager.

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility to identify and initiate appropriate action (correction, reporting, etc.) regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Conduct nightly check‑in procedures, room inspections, and room turnovers.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Conduct client intakes and departure processes as required by department policy.
• Provide orientation, support, and supervision to volunteers.
• Assist with the orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records and required forms, and reports in the prescribed format.
• Prepare water, coffee, and snacks for guests when available.
• Perform general cleaning duties (mopping, sweeping, wiping down) of common areas as assigned.
• Work with janitorial staff as assigned.
• Serve as the designated shift lead, providing direction, coordination, and support to Shelter Monitor staff during assigned shifts.
• Act as the formal authority on duty in the absence of site leadership, ensuring continuity of operations and adherence to program policies.
• Assign and monitor staff tasks to ensure completion of required duties and maintain appropriate staffing coverage throughout the shift.
• Provide real‑time guidance to staff in managing client interactions, behavioral issues, and crisis situations.
• Ensure consistent enforcement of program rules, Code of Conduct, and safety procedures across all staff and clients.
• Review and ensure completion and accuracy of incident reports, log entries, and shift documentation.
• Communicate significant incidents, concerns, or operational issues to Site Manager or Program leadership in a timely manner.
• Support onboarding and mentoring of new Shelter Monitor staff to promote consistency in operations and service delivery.
• Assist in maintaining a safe, organized, and well‑functioning environment by proactively identifying and addressing operational issues during the shift.
• Comply with Salvation Army procedural…