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Leasing Specialist - Apartments

Job in Falls Church - Fairfax County - VA Virginia - USA
Company: Kay Apartment Communities
Full Time position
Listed on 2019-05-16
Job specializations:
  • Administrative
  • Management
    Administrative Management, Operations Manager, Program Manager, Store Manager
Job Description & How to Apply Below
Position: Leasing Specialist - Apartments - Falls Church, VA

Job Description

Join Kay Apartment Communities’ leasing team at our 370-unit apartment community in Falls Church, VA. Kay’s leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package.


  • Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
  • Manage the sales process from lead to lease
    • Handle all incoming leads (phone, email, walk-in), following set procedures and script
    • Discover customer needs, qualify, and present solutions
    • Conduct apartment & community tours (value selling)
    • Follow-up on leads via phone and email
    • Close the sale
    • Process applications
    • Compile lease documents
  • Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns
  • Meet and exceed occupancy and resident retention goals
  • Use strong administrative skills
    • Maintain all records and documents in order
    • Money handling (fees, deposits, rent and other payments)
    • Manual data entry, scanning, copying
    • Resident file maintenance
  • Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
  • Other duties as assigned


  • Highly motivated, dependable and customer-focused
  • Minimum 2 years of customer service and/or sales experience
  • No previous property management experience required
  • High school diploma or equivalent
  • Must successfully complete Kay’s sales training program
  • Superior sales and customer service skills
  • Excellent written and verbal communication skills
  • Ability to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions
  • Strong time management and organizational skills , attention to detail
  • Ability to work well independently and in a team environment
  • Professional appearance and demeanor
  • Basic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel
  • Ability to work weekends
  • Maintain a valid driver’s license and reliable transportation
  • Bilingual in English and Spanish a plus

Our exceptional benefits package

  • Medical & dental insurance
  • Paid holidays
  • Vacation/sick leave
  • 401(K) retirement savings plan
  • Life insurance
  • Overtime pay
  • Per lease and year-end bonuses
  • Rent discount
  • Extensive training program

Pre-employment requirements

  • Criminal background check

Kay Apartment Communities is an Equal Opportunity Employer

Company Description

Kay Apartment Communities has been a locally-recognized multifamily owner and manager in the Washington Metropolitan area for over 50 years. Our portfolio includes more than 12,000 apartment homes in 32 communities located throughout Maryland and Virginia. Kay offers a competitive compensation, an exceptional benefits package, extensive training and career growth opportunities. We welcome you to join our team!

Position Requirements
Less than 1 Year work experience
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