CMDB and Attack Surface Management Support - ServiceNow Developer

CMDB and Attack Surface Management Support - Service Now Developer

In this role, you'll design and develop Service Now solutions that accelerate Booz Allen’s CMDB practice and the Attack Surface Management initiatives that depend on it. With millions of CIs in scope, you'll build configured capability:
Workspace views, Platform Analytics dashboards and indicators, Service Catalog items for CMDB requests, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation. You'll partner with the Service Now Platform Team, ITSM SMEs, and data source owners to convert CMDB‑related initiative needs into working Service Now solutions, and you'll contribute development effort to SRM and ITSM enhancements as CMDB priorities allow.

U.S. citizenship required.

• Design, configure, and develop Service Now CMDB solutions including Workspace views, Platform Analytics dashboards and indicators, Service Catalog items, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation, in coordination with the Service Now Platform Team.
• Build Platform Analytics indicators, KPIs, scorecards, and dashboards that surface CI ownership, completeness, environment classification, health trends, and Attack Surface Management metrics for technical and executive audiences.
• Develop and maintain the CMDB Service Now Workspace and Service Catalog items for CMDB‑related requests, including new CI registration, ownership change, retirement, and data correction, with form design and the workflows that route them.
• Contribute development effort to SRM and ITSM enhancements as CMDB workload permits.
• Monitor CMDB health and CI relationship health using Service Now KPIs, evaluate CI class and sub‑class data quality, and perform trending analysis to identify where data quality gaps exist.
• Partner with Service Now Platform administrators to validate Discovery data ingestion and flag ingestion issues for resolution; collaborate with application and infrastructure SMEs and data source owners to reconcile discovered CI data across sources and close data quality gaps at the source.
• Translate CMDB‑related initiative and governance needs into Service Now‑ready business outcomes, requirements, user stories, acceptance criteria, and UAT scenarios.
• Support the CMDB enhancement backlog: intake, structure, prioritization support, dependency tracking, and readiness for Service Now Platform Team delivery.
• Support implementation readiness for CMDB‑related platform enhancements by validating data mappings, field requirements, reporting needs, and stakeholder acceptance through UAT.
• Develop knowledge articles that help stakeholders self‑serve and collaborate with other ITSM SMEs to contribute to the ongoing improvement of the CMDB practice.

• 3+ years of experience developing and implementing Service Now solutions, including configuration of forms, workflows, business rules, script includes, UI policies, and ACLs; experience with CMDB or CMDB‑adjacent functions such as ITSM, ITOM, or Sec Ops integration with CMDB.
• 3+ years of experience with Service Now CMDB operations, CI relationship health, and data quality, with direct responsibility for CMDB data maintenance, quality checks, and remediation.
• 2+ years of experience with Service Now Discovery in an analyst capacity, including reviewing discovered CI data, identifying pattern or ingestion issues, and reconciling data from multiple sources.
• 2+ years of experience building Performance Analytics or Platform Analytics indicators, KPIs, scorecards, and dashboards.
• 2+ years of experience developing Service Now Service Catalog items and workflows.
• Experience translating operational, security, or governance requirements into Service Now‑ready user stories, acceptance criteria, dashboards, or UAT plans, and progressing them through Agile delivery, including backlog refinement and sprint planning in Jira or Service Now SPM.
• Experience with REST and JSON APIs, including Graph
  
  QL.
• Experience with ITIL Configuration Management, CSDM framework, and CI lifecycle management principles.
• Ability to produce…