Seasonal & Sundries - Retail Assistant alternate weekends - Forest Lodge

Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Forest Lodge Job Description

Retail Assistant (Seasonal & Sundries)

We are recruiting a Retail Assistant on a permanent, full time basis, working 38 hours a week including alternate weekends.

Pay rate up to £12.71 per hour.

The role of Retail Assistant

Our Retail Assistants welcome customers to the centre and help with questions across a wide variety of indoor product ranges. They play a crucial role in assisting customers, promoting products, and ensuring a smooth sales process. Based in the Seasonal and Sundries Department the focus will be on providing excellent service and assisting our customers with our Garden Furniture, BBQs and Outdoor Living products during the Spring and Summer months.

In the Autumn & Winter you will be focused on our Christmas department. Maintaining product presentation and stock levels within inventory control procedures. Involving heavy lifting of products such as compost and aggregates, this role can be physically demanding.

Key Responsibilities include:

• Greet customers and assist them in finding products that meet their needs.
• Provide detailed information about products, including features and benefits.
• Engage in upselling techniques to maximise sales opportunities.
• Maintain an organized sales floor, ensuring products are well‑displayed and stocked.
• Process customer orders and transactions using computer and till systems.

About You

This role is well suited to a self‑motivated, enthusiastic and hardworking individual with excellent customer service skills and a desire to learn. Ability to engage with customers and talk passionately about our wide range of products will be key to driving sales and enhancing customer satisfaction.

Previous retail or sales experience is desirable.

Benefits

• Up to 38 days of holiday (pro‑ratio)
• Retail discounts, save money on day‑to‑day spending, days out, and gifts.
• Cycle Scheme, helping spread the cost of a bike and saving on tax.
• Health Cash Plan, for a small monthly contribution access a 24‑hour online GP service recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day.
• Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees.