Service Advisor

Overview

Description:

Service Advisor with dealership experience. If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect job for you. Johnson RV is looking for an experienced Service Advisor to join our fast-paced environment. It’s more than a Service Advisor role—we need an outstanding communicator with a natural positive attitude.

A person who has a strong work ethic and values taking ownership of the customer experience. The successful candidate will feel comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. This position is sales-minded and will handle a volume of work flow; candidates must be good at multitasking and shifting priorities as business needs dictate.

• Attitude is everything – greet service department customers promptly and courteously
• Listen to each customer and clearly articulate needs to technician
• Provide accurate estimates of repairs / maintenance costs
• Follow up on repair status to efficiently inform customers
• Work with manufacturer and file claims in timely manner
• Notify customers when RV / trailer is ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

• High school diploma or equivalent required
• Prior service advisor experience is a plus
• Prior warranty claims submission is a plus
• Dispatching, customer service experience a plus
• Proven ability to achieve profitability and growth
• Ability to set and meet goals
• Meticulous attention to detail
• High degree of problem-solving skill
• Thrives in a team environment
• Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
• Ability to be decisive and able to recognize and support the organization's preferences and priorities.
• Strong communication skills, written and verbal.
• Results oriented with the ability to balance other business considerations.
• Self-motivated