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Pickup Clerk

Job in Fishers - Hamilton County - IN Indiana - USA , 46038
Posted by Kroger
Full Time, Part Time position
Listed on 2020-08-11
Job specializations:
  • Retail
Job Description & How to Apply Below
Position:  Clicklist clerk
Position Summary:
Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
 Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
 Adhere to local, state, and federal laws, food safety procedures, and company guidelines
 Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
 Initiate and complete selection process for customers’ on-line orders
 Read and follow directions given in the note section
 Ensure quality and freshness of all items chosen
 Communicate with customers via a portable phone and respond to calls in a professional and timely manner
 Retrieve each customer’s order from all staging locations and ensure order accuracy
 Process the orders through the point of sale (POS) system
 Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
 Scan and bag orders on the go while following all bagging standards
 Communicate any substitutions or exceptions to customer’s order at time of pick-up
 Load order into customers’ cars
 Maintain organization and cleanliness of staging areas and equipment
 Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
 Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
 Perform required opening and closing procedures
 Learn and adapt to new and improved processes
 Assist in training new e-Commerce team members
 Meet/exceed productivity standards
 Must be able to perform the essential functions of this position with or without reasonable accommodation
Potential Career Path from this position:
 Lead e-Commerce Clerk
 Store e-Commerce Supervisor.
Position Requirements
High School,   Less than 1 Year work experience
Some of the Leadership Behaviors needed to successfully perform this position are:
 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
 Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
 Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
 Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
 Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
 Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
 Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
 Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
 Effective communication skills
 Basic knowledge of computers
 Basic math skills (adding and subtracting)
 Ability to work without supervision
 Ability to read shelf tags
 Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
 Ability to stand for extended periods of time and walk constantly
 Ability to stoop, kneel or crouch several times per hour
Desired Previous Job Experience:
 Experience as a cashier
 Experience in a production oriented environment
 Experience in a warehouse environment
 Experience stocking shelves
Contact Information
Contact Name: Carolyn
Preferred method of contact: Email with CV via Application Box below.
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