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Director Care Transformation

Job in Flagstaff - Coconino County - AZ Arizona - USA , 86002
Company: Northern Arizona Healthcare
Full Time position
Listed on 2021-07-28
Job specializations:
  • Management
    Administrative Management, Operations Manager, Program Manager, Project Manager
Job Description & How to Apply Below

This position is responsible for driving and supporting design, implementation, and execution of clinical and operational performance and processes, with focus on quality of outcomes and superior service. Promotes a collaborative, open, and inclusive work environment within a highly matrixed organization. This position serves as an advisor to the organization's senior operating team on matters related to clinical and operational process performance and improvement.

Monitors and oversees compliance of customer service, stakeholder relations, workforce, and financial goals and objectives as developed by the Board of Directors and senior management. This position is responsible for serving as a role model to staff across the system and representing NAH in a positive manner both within and outside the organization.


Program Management

* Guides the development and implementation of short and long-range goals and objectives for the company's clinical and operational process performance. Provides leadership and expertise in the development, design, implementation and evaluation of clinical and operational process performance for the system. Incorporates best practices and responds to emerging trends to enhance operations, programs, and/or services. Evaluates, designs and implements strategic programs, develops effective tools to measure performance, analyzes related data, prepares reports, and makes recommendations to senior leadership based on findings.

* Directs and participates in the development, implementation, and consistent application of effective organizational policies, procedures, and practices. Develops and supports internal controls to ensure that assets are safeguarded, policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved.

* Communicates the department vision, translating it into actionable projects and activities. Maximizes management staff's contributions and assures timely decision-making reflecting the mission, vision, and values of the system.

* Reviews, prepares, analyzes, and presents reports and recommendations to senior leadership regarding operations, programs, services, and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making.

Staff Management

* Directs, supervises, and evaluates the work of staff and managers. Holds staff accountable for achieving plans and performance targets. Works with staff to identify and resolve the most complex issues and problems impacting clinical, consumer and operational process performance. Supports development and continued professional growth to meet company and individual goals for long-term success. Demonstrates an expectation for continuous quality improvement utilizing processes that include consideration of all stakeholders.

Financial Stewardship

* Develop and oversees the department budget to meet corporate goals and objectives. Meets annual budgetary goals. Translates organizational plans, goals, and initiatives into assumptions for annual operating and/or capital budgets. Negotiates contracts with external vendors for products and/or services and monitors/evaluates quality and/or performance. Manages and reports expenditures.


* Builds and supports effective relationships with internal and external stakeholders and organizations. Develops partnerships, coordinates activities, reviews work, exchanges information, and/or resolves problems related to clinical, consumer and related operational process performance.

* Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate programs, services, and/or activities for the organization. May serve as a staff resource to the organization's Governing Board and/or applicable committees.


* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job specific training in the specified time frame.

* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.



Bachelor's Degree in a relevant field - Required

Masters or PHD in industrial engineering or engineering related discipline - Preferred


7+ years in planning, organizing, and leading project work at multiple facilities and healthcare settings - Required

Expert-level working knowledge of principles, practices, and operations in assigned or related area of responsibility as normally obtained through a minimum of five years of progressively responsible managerial experience, including a minimum of two years management level experience within a healthcare system setting or large multi-operational, complex corporate environment.

- Required
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