Logistics Customer Service Lead
Listed on 2026-05-29
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Our reach is global yet our presence is local and close to our customers. Read more at
Location:
USA - Florence, 2505 Ted Bushelman Blvd.
Division:
Solutions
Job Posting
Title:
Customer Service Supervisor
Time Type:
Full Time
POSITION SUMMARY
The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. This role requires approximately 25 - 50% travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops andmaintainspositive customer relationships
Communicates effectively with customers,vendors and team members
Provides overall responsibility for ensuringaccuratedata capture and system entry
Proactivelyutilizesdata and problem solving skills to resolve internal team, customerserviceand vendor issues
Continually looks for internal and customer process improvement processes
Develops and promotes a team environment
Responsible for all aspects of personnel management including associate performance feedback, training, management,mentoring and progression development
Assists with implementation and testing of new account start ups
Provides support to teamslocatedat customer sites
Supports presentations for new customer sales,implementation sand customer visits
Presents data and findings in front of the Customer
Reviews, updates andmaintainsstandard operating procedures (SOP’s)
Meets or exceeds all team KPI’s for Customer Service
Conducts project work as required
OTHER DUTIES (Site Specific)
May berequiredto work hours outside of set schedule dictated by business needs
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Ensures direct reports deliver projects within scope and on time and meet customer expectations
Manages team vacations schedules andworkloadof team toassistin project prioritization
Development of direct reports
Responsible for employment decisionsregardingstaff and performance management
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
Minimum of 2 years in transportation/supply chain management in a 3PL environment.
Minimum of 2 years of successful management experience ina logistics, customer service or related field required.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
SKILLS,KNOWLEDGE,AND ABILITIES
Computer Skills
Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications(to include Excel, Word & Outlook)
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Analytical and a solid mathematics foundation isa must.
Other
Excellent communications skills and able to deal with clients tactfully and efficiently.
Cross-Functional Collaboration – Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.
Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
Must be able to handle conflict and pressure, setprioritiesand abide to them, andmaintainconsistent and positive customer serviceimageunder difficult conditions.
General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.
PREFERRED QUALIFICATIONS
4-Year College Degree preferred, will consider equivalent experience or combination of education and…
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