Eligibility Supervisor - Ses

Requisition No: 876667

Agency:
Children and Families

Working Title:

ELIGIBILITY SUPERVISOR - SES -

Pay Plan: SES

Position Number:

Salary: $1577.46

Posting Closing Date: 06/07/2026

• Two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service.
• OR an associate’s degree.
• OR 60 semester or 90 quarter hours of college can substitute for the experience.
• Minimum of two years of processing experience in the ESS program as an Economic Self‑Sufficiency Specialist I or II (Eligibility Specialist I or II).
• Must be willing to travel.

A skills assessment test will be administered as part of the application process for this position.

This role involves supervising Economic Self‑Sufficiency Specialists. The primary duties include communicating with, motivating, training, and evaluating employee performance; planning and directing their work; and leading the team to enhance customer service and achieve agency goals. Applicants should possess excellent people and computer skills.

• Knowledge of policies and procedures for all ACCESS programs.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑877‑562‑7287) in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a drug‑free workplace. All employees are subject to reasonable‑suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for veterans’ preference will receive preference in employment. Applicants claiming veterans’ preference must attach supporting documentation (including DD Form 214) with each application submission.