Mail Services Operations Specialist

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

General Description:

Under the supervision of the Supervisor of University Mail Services, the Mail Services Clerk/Carrier is responsible for managing mail operations at two locations, providing customer service, and ensuring accurate processing and delivery of mail and packages. Duties include operating the customer service area, handling mail pickups and deliveries, selling stamps and supplies, processing metered mail and shipping packages, and maintaining accurate records.

Salary Range: $32,000 - $34,000

Schedule:

30 hours per week;
Monday through Friday 9:00am to 4:00pm, with 1-hour unpaid lunch

Reports to:

Supervisor of Mail Services

Essential Functions:

* Pickup and deliver mail and packages from the Forest Grove and Hillsboro post offices.

* Work flexibly between two office locations.

* Load and unload mail and packages.

* Sort and distribute incoming campus mail and packages.

* Deliver mail and packages to Forest Grove and Hillsboro campuses.

* Provide shuttle services for university business and confidential items between campuses.

* Meter and process outgoing USPS mail and packages.

* Generate daily and monthly meter reports.

* Process Fed Ex and UPS online shipping services.

* Utilize appropriate mail codes for accounting.

* Monitor office equipment and inventory, and notify supervisor of needed services.

* Manage meter machine postage account and request funds as needed.

* Assist with mail services operations, including customer service.

* Sell stamps, supplies, and process letters and packages.

* Manage cash register inventory, purchase stamps, and perform weekly deposits.

* Conduct semi-annual cash register audit report.

* Maintain database with SMART System.

* Support mailbox assignment and student mail forwarding processes.

* Answer phones and stay current on office technology demands.

* Support student key inventory process.

* Maintain accurate records and provide excellent customer service.

Secondary Functions:

* Perform related duties as assigned.

* Assist with processing marketing mailings.

* Perform mail lookup for unidentified mail.

* Stay current on USPS, UPS, and Fed Ex shipping regulations.

* Provide backup support for other mail services positions.

* Ability to work weekends, holidays, and overtime as needed.

Job Scope:

Perform routine work to provide mailing services to the university community, including selling stamps and supplies, sorting and distributing mail and packages, and assisting with express shipments.