Fort Smith, AR - Floating Plant Help Desk Technician; 3rd Shift

Fort Smith, AR – Floating Plant Help Desk Technician (3rd Shift)

Bachoco Group is a leading multi‑business and multiprotein producer, one of the top ten largest globally, employing over 40,000 people. We deliver high‑quality chicken products to the U.S. market through fully integrated operations.

M‑F, Sat as needed (10:00 PM – 7:00 AM). Requires flexible schedule and participation in 24/7 on‑call rotation across Fort Smith, Muldrow, and Heavener.

• Configure and install client equipment for end users—including desktops, laptops, tablets, printers, scanners, MFPs, projectors, TVs, desk phones, and cell phones.
• Assist other IT areas with installation and troubleshooting of servers, switches, routers, wireless access points, UPS, and security cameras.
• Support third‑party vendors with plant‑specific computer systems.
• Replace or install network cable between offices and network cabinets.
• Troubleshoot all issues with client devices and software, including Windows OS, Microsoft Office, and various applications.
• Routinely upgrade software and operating systems with latest security patches.
• Document hardware locations and configurations in the IT inventory system.
• Use the Help Desk ticket system to track support requests.
• Review and document all changes or new processes in the IT knowledgebase system.
• Travel and work within office areas, poultry plant, and feed plant locations.
• Requires a flexible schedule to support Fort Smith, Muldrow, and Heavener facilities 24/7 and participate in an on‑call rotation.
• Will be trained in the use of a scissor lift to aid in support.
• This is a safety‑sensitive position.

This job has no supervisory responsibilities.

• Associate degree or equivalent, or 6‑12 months of related experience.
• Read and interpret safety rules, operational instructions, and procedure manuals.
• Write routine reports and correspond effectively.
• Apply basic algebra and geometry; perform calculations of figures, percentages, and volumes.
• Use common sense to follow written, oral, or diagram instructions and solve problems with several concrete variables.
• Valid driver’s license and qualify for the company driver program.
• Knowledge of Microsoft operating systems, Office, PC, printer, and networking hardware.
• Two or more years of help desk experience before promotion consideration.
• Positive, helpful attitude and ability to work independently.
• Compliance with company policies and procedures.

Frequent use of hands, reaching, lifting up to 50 lb; occasional standing, walking, climbing, stooping, kneeling, crouching, or crawling. Vision requirements include close, distance, color, and peripheral vision.

Exposure to radiation risk, wet/humid conditions, moving mechanical parts, fumes, airborne particles, and electrical shock. Noise level is usually moderate.

We are an Equal Opportunity Employer that includes women, minorities, veterans, and persons with disabilities.