Field Service Engineer, Fleet Sales

A Tier 1 OEM Automotive Manufacturer is seeking a Field Service Engineer, Fleet Sales to serve as an engineering level technical support resource for the Field Service Representative team, helping resolve difficult field failures and drive product improvement across current and future builds. Must be authorized to work in the United States without sponsorship.

Field Service Engineer, Fleet Sales | What You Will Do

• Serve as the factory escalation point for complex field service issues that exceed standard troubleshooting paths
• Support the FSR team with advanced diagnostics, technical guidance, and repair direction
• Partner with technical publications and training teams to identify and support needed content updates
• Develop field campaign instructions, troubleshooting guidelines, and technical support documentation
• Help drive product improvement by resolving field failures and supporting engineering change activity

Field Service Engineer, Fleet Sales | What You Bring

• 5+ years of OEM engineering level technical service support experience
• 5+ years of root cause analysis experience in a vehicle or equipment environment
• 8+ years of school bus experience or 10+ years of medium duty truck experience
• Strong CAN and J1939 diagnostic capability with tools such as Allison DOC, Cummins InSite, Bendix A Com, IDS, and PICO Scope
• Ability to work independently, collaborate across teams, and communicate technical issues clearly

Field Service Engineer, Fleet Sales | Compensation and Opportunity

• Strong base salary with huge growth opportunity
• Annual Bonus with ability to exceed 100% target
• Medical, dental, and vision coverage
• 401k with company match, 14 paid holidays, and vacation time
• Remote role with long term growth and professional development supp