Customer Service Supervisor

Customer Service Supervisor – B&M Retail (Fort William)

We are currently recruiting for a Customer Service Supervisor to join our team in Fort William. This is a permanent, part‑time role working 20 hours per week with flexibility to work shifts between 7.00 am and 8.30 pm.

B&M Retail is one of the UK’s fastest‑growing retailers. Our stores are fast‑paced and operate 7 days a week.

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to create a welcoming customer environment that also drives sales and profitability.
• Protect and safeguard the company assets.

• Enthusiastic, focused and driven team player with a passion for retail and delivering great service.

• Experience supervising or managing a small team in a fast‑paced retail environment.
• Strong numerical and problem‑solving skills.
• A flexible approach and a ‘can‑do’ attitude.
• The ability to think on your feet.

We offer great benefits, including discounts in our stores and in our colleague portal for retailers, hospitality and more.

We are an equal‑opportunity employer committed to an inclusive and diverse working environment.