Tech Support Engineer​/IoT Hardware​/Electrical​/Onsite in Fort Worth

A rapidly growing AgTech company is expanding its U.S. operations and is seeking a Technical Support Engineer to support a unique IoT-based platform used across agricultural environments. This is a high-impact role tied directly to the company’s continued growth in a new market, supporting both customers and internal teams as adoption scales. The platform combines hardware, firmware, connectivity, and software to deliver real-time visibility and control of critical infrastructure.

In this role, you’ll act as a key bridge between customers, engineering, and operations — diagnosing and resolving issues across both hardware and software layers. You’ll support troubleshooting efforts related to device connectivity, system performance, and field-based installations, often working through real-world scenarios where environments vary significantly. You’ll also collaborate closely with an international R&D team, contribute to product feedback, and help improve internal support processes as the U.S. team continues to grow.

The ideal candidate has a strong technical support foundation but is also comfortable working with physical systems — someone who enjoys digging into problems, understanding how things work, and guiding customers through solutions. This role requires a mix of software troubleshooting, hardware familiarity, and basic electrical understanding, particularly around wiring and system controls. A hands‑on mindset and willingness to learn are critical, as the product is highly specialized and training will be provided.

This role is fully onsite, 5 days per week, in the Fort Worth, TX area, with occasional travel (up to ~20–30%) after the initial onboarding period.

• 50% Hardware / IoT Systems
• 50% Software / Platform Support

• 80% Troubleshooting
• 20% Internal Collaboration, Testing, & Documentation

• 2+ years of experience in Technical Support, Help Desk, or similar roles
• Experience troubleshooting both software and hardware-related issues
• Ability to work through tickets independently and handle escalations
• Strong problem‑solving skills and ability to think through ambiguous issues
• Basic understanding of networking or connectivity troubleshooting
• Ability to communicate clearly with customers and guide them through solutions
• Comfort working in a hands‑on environment with physical devices

• Experience working with IoT devices, hardware systems, or field‑based technology
• Familiarity with electrical concepts such as relays, contractors, or wiring diagrams
• Background in industries such as telecom, oil & gas, manufacturing, or automotive
• Experience supporting or troubleshooting mechanical or industrial equipment
• Comfort using tools or performing light hardware work (soldering is a plus)
• Experience working in fast‑paced or startup environments
• Willingness to travel occasionally to support field installations or escalations

• Salary + Benefits

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future