Lead Software Engineer, Middleware Reliability Engineering

Job Description

Transform global payment systems through automation and innovation

Join Visa's Middleware Reliability Engineering team to revolutionize how we deliver and maintain Middleware products supporting critical payment systems. As a Lead Software Engineer, you'll lead our automation and observability initiatives ensuring billions of transactions flow seamlessly across the world's largest payment network.

• Champion Automation:
  Design and develop robust automation solutions using Python, Java, and Go to streamline deployment, monitoring, and incident response processes for our middleware infrastructure.
• Infrastructure as Code:
  Leverage your expertise in Terraform and Ansible to manage and provision infrastructure components, ensuring consistency and repeatability across our environments.
• CI/CD Optimization:
  Enhance our continuous integration and continuous delivery (CI/CD) pipelines using Jenkins and other relevant tools to accelerate software delivery and improve code quality.
• Observability Enhancement:
  Integrate middleware products with Prometheus and in-house monitoring tools to provide comprehensive observability into system health, performance, and potential issues.
• Drive Innovation:
  Lead our evolution toward cloud‑native solutions and modern Dev Ops practices.
• AI Integration:
  Develop integrations with AI/ML frameworks and chatbots to enhance automation and operational intelligence.
• Lead Technical Growth:
  Mentor team members and promote Dev Ops best practices across the organization.

• Meaningful Impact:
  Your automation will help process billions of transactions globally.
• Technical Growth:
  Work with cutting‑edge technologies and shape architectural decisions.
• Professional Development:
  Regular learning opportunities and conference attendance.
• Work‑Life Integration:
  Flexible hybrid schedule (2–3 days in office).
• Inclusive Environment:
  Join a team that values diverse perspectives and collaborative problem‑solving.

• Experience with Hashi Corp Vault and secret management.
• Understanding of security best practices and compliance requirements.
• Knowledge of identity and access management principles.

• Passionate about automation and infrastructure as code.
• Enjoy mentoring and knowledge sharing.
• Approach problems systematically and thoughtfully.
• Value collaboration and clear communication.
• Eager to learn and adapt to new technologies.

• Embraces diverse perspectives and innovative solutions.
• Promotes knowledge sharing and continuous learning.
• Values work‑life balance and sustainable practices.
• Encourages experimentation and creative problem‑solving.
• Supports career growth and professional development.

• Lead the transformation of our infrastructure management.
• Mentor and grow technical talent.
• Drive adoption of modern Dev Ops practices.
• Influence architectural decisions.
• Build systems that process billions in transactions.
• Pioneer AI/ML integration in operational tooling.

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 4 years of work experience with a PhD, or 13+ years of relevant work experience.
• 10+ years of proven experience in Dev Ops or SRE roles, with a strong focus on middleware technologies.
• Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar.
• Solid understanding of Linux/Unix systems, networking protocols, certificate management, secret management, system design, cloud platforms (AWS, Azure, GCP), and containerization (Kubernetes, Docker).
• Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin).
• Proficiency in infrastructure‑as‑code tools such as Terraform and Ansible.
• Hands‑on experience with CI/CD pipelines and Jenkins.
• Familiarity with AI/ML frameworks and chatbot integrations for operational automation.

• 12 or more years of work experience with a Bachelor’s Degree or 8–10 years of…