Client Relationship Consultant ; Banker - Fox Lake

Responsibilities

• Build and nurture relationships with customers through in‑person, appointment, and virtual channels.
• Assess and attend to customers’ banking needs, obtain and process customer and account information.
• Demonstrate and educate clients on deposit and loan products and recommend solutions based on each customer’s unique goals.
• Proactively reach out and follow up with clients, asking questions to learn about their financial needs and banking channel preferences.
• Maintain a working knowledge of consumer and business banking products, including digital offerings.
• Provide consistent optimal client experience: greet clients and process basic transactions.
• Collaborate with branch team members to best serve clients.
• Open new consumer and business accounts, complete service requests and submit credit applications.
• Educate clients on emerging and self‑service digital products to help meet their financial needs.
• Leverage resources and technologies to optimize client experience with operational excellence and accuracy.
• Adhere to National Mortgage Licensing System (NMLS) registration requirements under the S.A.F.E. Act of 2008 and Regulation Z, including criminal and credit checks.
• Work from a U.S. Bank location for all scheduled work days.

• High school diploma or equivalent.
• Typically a minimum of 3–4 years of job‑related retail banking experience or equivalent combination of experience and training.

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Effective engagement and communication with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience demonstrating digital products and self‑service technologies.
• Ability to explore and identify clients’ true needs using a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Safe and Sick Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $21.68 - 26.50 per hour. The actual range may differ based on the location of the role.

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.