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Banking Call Center Customer Service

Job in Framingham - Middlesex County - MA Massachusetts - USA
Company: Manpower
Full Time position
Listed on 2019-07-12
Job specializations:
  • Customer Service
    Bank Customer Service
  • Finance
    Accounting and Finance, Financial Analyst, Back Office
Job Description & How to Apply Below
Job Description

Manpower is looking for experienced professional with a background in Banking and Financial Services


THE PAY RATE IS $18-$20 AN HOUR


PLEASE NOTE FLEXIBILITY IS A MUST FOR THESE ROLES NO EXCEPTIONS CAN BE MADE


This assignment is for 3 months


The job is located in Framingham, MA


Here are the shifts available


1st shift – 8:30 am to 5:00 pm schedules available, one weekend day is required

2nd shift – 12:30 pm to 9:00 pm schedules available, one weekend day is required


Job Description


Assisting customers with validation of transactions via the phone (inbound & outbound) in a Contact Center environment with a heightened sense of urgency in a fast-paced environment.

Interacts with internal and external customers and supervisor to recommend and perform appropriate actions required to mitigate losses and to provide a positive customer experience.

Identify fraud patterns and communicate observations to analyst(s).

Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed.

Provide exceptional service to internal and external customers, including support all branches.

Provide support to Field Investigators.

Identify control issues/policy violations and propose actions to mitigate reoccurrence.

Maintain and update case management system for tracking of fraud cases and relevant information.

Rapidly decision and accurately code results. Determine next action based on research results to mitigate fraud losses.

Comply with all applicable federal regulations in decision process.

Assist with more complex assignments as requested.


Moderate ability to analyze high volume of transaction data; determine probability of fraud; and take appropriate action to mitigate fraud losses.

Aptitude to quickly learn computer systems, applicable policies and procedures, and relevant bank regulations.

Ability to multi-task as required.

Good communication skills.

High degree of ethics, professionalism and personal responsibility.

Works well in a team environment.


Qualifications

Bachelor degree in a Business or Criminal Justice related field preferred; not required depending upon experience. Financial services experience, plus a basic understanding of fraud detection and prevention.

Ability to multi-task as required.

Ability to work independently on special projects.

Demonstrates aptitude to utilize computer systems, phone systems, adhere to bank policies and procedures, and ensure compliance with applicable bank regulations.

Good communication skills; both written and verbal.

High level of professionalism and confidentiality.

Works well in a team environment.


Describe the basic function/primary purpose of the position.

Researches and analyzes high risk debit and credit card transactions to identify possible cases of fraud.

Recognizes complex high risk transactions and escalates to supervisor. - Interacts with internal and external customers to decision transactions; performs appropriate actions required to mitigate losses; and provides a positive customer experience.

Documents results of actions taken to support fraud trending and reporting.


Position Duties / Responsibilities

Research and analyze high risk debit and credit card transactions with a sense of urgency in a fast paced environment.

Rapidly decision and accurately code results. Determine next action based on research results to mitigate fraud losses. Identify fraud patterns and communicate observations to analyst(s).

Comply with all applicable federal regulations in decision process.

Provide exceptional service to internal and external customers, including support all branches and customer contact centers.

Maintain and update case management system for tracking of fraud cases and relevant information.

Provide support to Field Investigators.

Identify and escalate control issues and policy violations.


Education

(HS Diploma, Under/Graduate Degree

Company Description

At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 70 years.

Position Requirements
Less than 1 Year work experience
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