Customer Service Coordinator; Bilingual

Customer Service Coordinator (Bilingual) - $22 per Hour

We are seeking a compassionate and detail-oriented Bilingual Customer Service Coordinator to support families in accessing critical childcare resources. In this role, you will be the first point of contact for families seeking financial assistance for childcare and will guide them through the eligibility and application process. This is a meaningful opportunity to make a lasting impact while advancing your career in social services.

• Competitive Pay:
  Earn $22 per hour
• Impactful Work:
  Make a real difference by supporting families with essential childcare resources
• Growth Opportunities:
  Receive AIRS Certification to enhance your professional skills
• Convenient Work Setup:
  Fully remote training with a hybrid work setup in Framingham after training
• Training Provided:
  Fully remote, Monday to Friday, 10 AM - 3 PM, to ensure you're ready to succeed

• Assess family eligibility for childcare financial assistance and subsidy programs
• Provide clear, culturally sensitive information about available childcare options and local providers
• Accurately enter and manage data in online systems to maintain integrity and compliance
• Support families in navigating complex childcare systems with empathy and professionalism
• Collaborate with internal teams to ensure service quality and timely support

• Minimum 1 year of experience in a Health and Human Services, Call Center, or Client Support role
• Bilingual fluency in English and one of the following:
  Spanish, Portuguese, or Creole
• Experience working with diverse communities and multilingual populations
• Familiarity with intake or eligibility processes in social service settings

• Prior work with childcare programs, family assistance services, or community outreach
• Exposure to case management systems or client databases
• Knowledge of Massachusetts childcare subsidy programs

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.