Junior Product Development Trainer

Location: Framingham, MA

Onsite Flexibility: Hybrid Normally 2 days onsite (typically Tuesday/Wednesday); subject to change weekly based on business need

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $37.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Process Technology & Training team is seeking a highly motivated individual to help in the design, development, facilitation, and implementation of new and existing software to users within Product Development. The successful candidate will be responsible for collaborating with Product Development professionals to ensure the effective adoption of new tools and processes. The ideal applicant will have previous experience with Product Life Cycle Management systems and Product Development processes.

This role supports training initiatives for Global Product Development and its partners, focusing on both new and existing software, as well as Product Development-specific processes and tools, and collaborates closely with Product Development teams to drive successful adoption and integration of new tools and workflows. This role supports a Global Department which touches $5B in annual retail receipts.

• Assists in creation and delivery of training materials related to Product Development including manuals, quick start guides, exercises, and presentations
• Facilitate training sessions for new and existing team members on product development systems, tools, and processes
• Conduct user training sessions both live in-person and virtually
• Experience developing and presenting training to various audiences and skill levels
• Provides training technical support to resolve issues within the applications the team supports within Product Development
• Conduct Needs Assessments to track and evaluate the effectiveness of training, identify skill gaps, and adjust future training accordingly
• Support the development and maintenance of onboarding programs for product development teams
• Maintain accurate training records and track trainee progress
• Recommend changes to training material if content is outdated or unclear
• Suggest improvements to documentation or workflow based on trainee feedback
• Recommend tools or systems to better support learning or presentations
• Contribute ideas for making on-boarding more efficient and user-friendly

• Ability to learn Product Lifecycle Management software functionality and processes and translate information into high-quality, easily understood training
• Strong communicator, comfortable facilitating and delivering technical or business process training to small and large groups
• Comfortable coaching and resolving process and training related issues with the user community
• Strong problem-solving and organizational skills
• Provides an elevated level of customer focus and positive working attitude
• Working knowledge of Office 365 (Word, Excel, PowerPoint, One Note, SharePoint, & Forms)
• Proven experience in developing and facilitating engaging training content
• Demonstrates a creative approach to developing compelling training and communication resources
• Strong communication and presentation skills
• Highly organized with keen attention to detail
• Comfortable working in a fast-paced, collaborative environment
• Collaborate effectively with the Training team to design and deliver high-quality learning curricula and communications that support organizational goals
• Ability to pose insightful, targeted questions to uncover system requirements, enabling the design and delivery of customized training solutions that effectively meet user needs and support project success
• Demonstrates the ability to both provide and receive feedback constructively, fostering a positive learning environment and enhancing overall learning effectiveness
• Proficient in Microsoft Office Suite, Snag It, Adobe Illustrator & Photoshop
• Willingness to learn and collaborate on ideas to aid in continuous improvement
• Must be open to the possibility of domestic and overseas…