HVAC Service & Sales Technician

Job Title: HVAC Service & Sales Technician
Location: Franklin, IN 46131
Company: Johnson Heating, Cooling & Plumbing

Position Overview

We are looking for a skilled and motivated HVAC Service & Sales Technician who takes pride in delivering exceptional customer service while solving complex comfort challenges. This role is ideal for someone who not only excels in diagnosing and repairing HVAC systems, but also understands how to educate homeowners on solutions-including Indoor Air Quality (IAQ) products-that improve their comfort, health, and efficiency.

If you enjoy building trust with customers, thinking critically, and offering solutions (not just quick fixes), this is a strong fit.

About Us

Established in 1968, Johnson Heating Cooling & Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!

Location & Commitments

• Location:
  
  Franklin, Indiana (with travel to surrounding areas)
• Type:
  Full-time, non-exempt
• Schedule:
  
  Mon-Fri, rotational on call shifts

Key Responsibilities

• Diagnose, repair, and maintain residential HVAC systems with accuracy and efficiency
• Present repair and replacement options clearly, helping customers make informed decisions
• Educate customers on Indoor Air Quality (IAQ) solutions such as air purifiers, humidifiers, dehumidifiers, and filtration systems
• Deliver a high-level customer experience on every call-professional, respectful, and solution-oriented
• Identify opportunities to improve system performance, efficiency, and overall comfort
• Maintain accurate service records, estimates, and invoices
• Participate in ongoing training to stay current on HVAC technology and IAQ advancements
• Work collaboratively with dispatch, install teams, and leadership

Qualifications

• 3+ years of HVAC service experience (residential preferred)
• Strong diagnostic and troubleshooting skills
• Proven ability to communicate effectively with customers and build trust
• Experience or strong interest in Indoor Air Quality (IAQ) products and solutions
• Sales mindset with a focus on solving problems-not pushing products
• EPA Certification (required)
• Valid driver's license and clean driving record
• Ability to work independently and manage time effectively

What Sets You Apart

• You don't just fix equipment-you solve problems
• You can translate technical issues into clear, customer-friendly explanations
• You naturally look for ways to improve the customer's comfort, health, and efficiency
• You take ownership of your work and your results
• You bring a positive, professional attitude to every interaction

Compensation & Benefits

• Top Pay + bonus structure
• Benefits after 90 days
• Health insurance
• Dental insurance
• Company sponsored short term disability
• PTO + paid holidays
• IRA with 3% company match
• Paid training and continuing education
• Company events
• Uniforms provided

Why Join Us

We are a customer-focused company that values quality work, honest communication, and long-term relationships. Our technicians are trusted advisors-not just service providers. If you're looking for a place where your skills, work ethic, and customer-first mindset are recognized and rewarded, we want to hear from you.