System Administrator III

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Location:

Must be local to Brentwood, TN or Denver, CO

The Tier 3 Microsoft Entra Administrator is a senior Identity & Access Management (IAM) professional responsible for securing, managing, and optimizing hybrid identity environments across Active Directory and Microsoft Entra  as the highest escalation point for identity‑related issues, this role leads advanced troubleshooting, root cause analysis, identity governance, and security initiatives aligned with Zero Trust principles.

This position focuses heavily on identity security, privileged access management, Conditional Access, MFA, Identity Protection, and identity governance. The administrator partners closely with Cybersecurity, Infrastructure, Compliance, and Operations teams to ensure secure, resilient, and audit‑ready identity services. Responsibilities also include mentoring Tier 1–2 support teams, driving automation through Power Shell and Microsoft Graph, and improving operational efficiency through Service Now and identity lifecycle management tools such as NetIQ.

Key Responsibilities

• Serve as the Tier 3 escalation point for complex Entra , Active Directory, authentication, and hybrid identity issues.
• Lead resolution of critical identity outages, security incidents, and root cause analyses.
• Administer and secure Microsoft Entra , Active Directory, Entra Connect, and Cloud Sync environments.
• Design and manage Conditional Access, MFA, Identity Protection, Privileged Identity Management (PIM), and Zero Trust controls.
• Lead identity governance initiatives, including Access Reviews, Entitlement Management, and joiner‑mover‑leaver processes.
• Integrate and secure enterprise applications using SAML, OAuth, OpenID Connect, SCIM, and Entra SSO.
• Drive automation and operational improvements using Power Shell, Microsoft Graph, Azure Automation, and Logic Apps.
• Support audit, compliance, and regulatory requirements including SOX, SOC 2, ISO, and HIPAA.
• Mentor support teams and contribute to service excellence through Service Now, documentation, and process improvements.

Required:

• 5+ years of IAM experience, with 3+ years focused on Microsoft Entra  a hybrid environment.
• Deep expertise in:
  • Microsoft Entra  Active Directory
  • Conditional Access, MFA, and Zero Trust identity controls
  • Privileged Identity Management (PIM)
  • Hybrid identity troubleshooting (sync, authentication, federation)
• Hands‑on experience with Service Now (ITSM, identity workflows).
• Experience working with NetIQ identity governance or directory tools
  .
• Strong Power Shell and automation skills.
• Proven ability to lead incident response and security‑focused identity initiatives.
• Security‑first mindset with strong Zero Trust principles
• Advanced troubleshooting and analytical skills
• Strong collaboration with Security, Compliance, and Infrastructure teams
• Clear technical documentation and communication
• Ability to lead initiatives independently and influence identity strategy

Preferred:

• Microsoft certifications (preferred):
  • SC-300 – Identity and Access Administrator
  • SC-200 / SC-100 – Security
  • AZ-104, MS-102
• Experience with:
  • Entra  and identity risk management
  • Defender for Cloud Apps integration
  • Phishing‑resistant MFA rollouts (FIDO2 / WHfB)
  • ITIL‑based operational environments
• Experience supporting regulated or highly audited environments.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value‑based recognition awards, referral bonus;
• Career Development
  :
  Career coaching, global career opportunities, non‑linear career paths, internal development programmes for…