It Support Technician

Description
The client is looking for an End User Services Support technician with a strong, proven technical background and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members.

S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.
Basic understanding of Windows and Mac operating systems
Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)
Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)
Ability to use Remote Desktop tools (we use Beyond Trust a.k.a. Bomgar)
Clear and concise verbal communication
Professional and empathetic tone
Ability to explain technical issues to non-technical users
Good writing skills for emails, tickets, and documentation
Ability to diagnose and resolve common technical issues
Patient and approachable demeanor
Ability to escalate issues to higher tiers when necessary
Good time management skills to handle multiple requests

Experience with ticketing systems (we use Remedy force but most systems are familiar)
Willingness to take on additional responsibilities as needed
Skills
Support, Troubleshooting, Windows, Desktop, Help desk, Deployment, Help desk support, Service desk, Technical support, Phone support, Ticketing system
Top Skills' Details
- Experience working with Windows and Mac Operating Systems. Ability to troubleshoot technical issues and escalate and/ or resolve accordingly.
- Experience in patch maintenance, hardware and software updates, system documentation, technical reports, support the handling of Service Desk ticket requests.
- Experience in managing Microsoft Active Directory, M365/Office 365 services and strong understanding of Windows Group Policy/MDM.
- Strong Interpersonal skills and able to effectively communicate both written and verbally. Has to be able to be onsite and work with leadership on their technical issues.
Additional Skills & Qualifications
he ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs. Personality goes a long way with this team, they are looking for team players who are reliable.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Franklin, TN.
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,TN.
Final date to receive applications
This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the…