Mail Services Team Lead

Job Details

• Level: Entry
• Job Location:
  
  Franklin College - Franklin, IN 46131
• Position Type:
  Part Time
• Education Level: High School
• Salary Range: $14.00 - $16.00 Hourly
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Distribution - Shipping

The function of the Mail Room Team Lead is to serve customers in every aspect, maintain store stock and appearance, and complete sales using a point-of-sales system to sustain cash and inventory levels. We want team members who can provide outstanding customer service and take pride in the role they play on our team and on campus. The Mail Room Team Lead’s focus is to sort and receive incoming mail and packages and process outgoing mail daily.

They will also be responsible for delivering mail and packages to departments on campus. We are seeking a candidate who excels in a fast-paced environment, handling high volumes of packages, and consistently meets daily targets. Someone who likes variety, building relationships, getting exercise, and being outside in all seasons. A successful team leader is someone who understands the process, wants to follow the process, and innovates to make the process even better.

• Engages and supports students, parents, staff, and faculty to promote sales, solve problems, and build rapport.
• Receiving, sorting and tracking parcels and mail in the Slingshot mail platform.
• Delivering mail and packages (when applicable) all over campus with and/or without the use of a vehicle.
• Serving store customers in all capacities, including point-of-sale operations with handling cash and credit card payments, telephone calls (including voicemails and returning calls), and online sale fulfillment and shipping.
• Assist with in-store receiving, locating textbooks, general merchandise, and print production (when applicable).
• Shipping of textbooks and general merchandise.
• Fulfilling textbook orders.
• General clerical responsibilities such as filing paperwork, typing simple Word and Google documents as well as Excel and Google spreadsheets, emails to students when needed.
• Be able to lift 50 pounds and carry heavy loads up and down stairways.
• Ability to carry, shelve, bend and stretch in the performance of campus store operations as well as stand for long periods of time.
• Supports the store manager with store operations and stands in during the store manager’s absence.
• Performs other duties as assigned.